Sullivan Steps Up Question Title * 1. What is your business category? Performing arts, live entertainment Restaurants, local eatery or bar Resorts and casinos Hotels, accommodations Recreation Museum and/or historic venue Manufacturing Agriculture Other (please specify) OK Question Title * 2. What does your business do well in terms of customer service? Check all that apply. Responding to customer needs quickly Always having a positive attitude Being a problem solver for your customers and coworkers Adjusting policies to meet customers’ needs Going above and beyond what customers ask for Other (please specify) OK Question Title * 3. What do visitors/customers value the most when receiving a service? Rank the following on a scale of 1-5, 1 = the least important and 5 = the most important Least Important Most Important Friendliness Friendliness Least Important Friendliness Friendliness Friendliness Friendliness Most Important Efficiency Efficiency Least Important Efficiency Efficiency Efficiency Efficiency Most Important Flexibility Flexibility Least Important Flexibility Flexibility Flexibility Flexibility Most Important Urgency Urgency Least Important Urgency Urgency Urgency Urgency Most Important Aesthetic Aesthetic Least Important Aesthetic Aesthetic Aesthetic Aesthetic Most Important OK Question Title * 4. What improvements have you made to your business over the past 3 years? Physical improvements, a new coat of paint, new signs, etc. Incentivized employees to produce better work Created marketing materials, new business cards, takeaway materials, etc. No changes have been made Other (please specify) OK Question Title * 5. What is your best customer service tip for other local businesses? OK Question Title * 6. How committed are you to improving your business tactics in response to the increase in tourism expected from economic development? Very committed Committed Neutral Somewhat committed Not at all committed OK Question Title * 7. How would you rank Sullivan County as a tourist destination? Reply using 1-10 in the text box below, 1 meaning Needs Improvement and 10 being Exceptional. OK Question Title * 8. Please rate Sullivan County offerings on the following scale. 1 = Needs Improvement to 10 = Exceptional Needs Improvement Exceptional Performing arts, live entertainment Performing arts, live entertainment Needs Improvement Performing arts, live entertainment Performing arts, live entertainment Performing arts, live entertainment Performing arts, live entertainment Performing arts, live entertainment Performing arts, live entertainment Performing arts, live entertainment Performing arts, live entertainment Performing arts, live entertainment Exceptional Restaurants, local eateries Restaurants, local eateries Needs Improvement Restaurants, local eateries Restaurants, local eateries Restaurants, local eateries Restaurants, local eateries Restaurants, local eateries Restaurants, local eateries Restaurants, local eateries Restaurants, local eateries Restaurants, local eateries Exceptional Resorts and casinos Resorts and casinos Needs Improvement Resorts and casinos Resorts and casinos Resorts and casinos Resorts and casinos Resorts and casinos Resorts and casinos Resorts and casinos Resorts and casinos Resorts and casinos Exceptional Hotels, accommodations Hotels, accommodations Needs Improvement Hotels, accommodations Hotels, accommodations Hotels, accommodations Hotels, accommodations Hotels, accommodations Hotels, accommodations Hotels, accommodations Hotels, accommodations Hotels, accommodations Exceptional Adventures and outdoor activities Adventures and outdoor activities Needs Improvement Adventures and outdoor activities Adventures and outdoor activities Adventures and outdoor activities Adventures and outdoor activities Adventures and outdoor activities Adventures and outdoor activities Adventures and outdoor activities Adventures and outdoor activities Adventures and outdoor activities Exceptional Museums and historic venues Museums and historic venues Needs Improvement Museums and historic venues Museums and historic venues Museums and historic venues Museums and historic venues Museums and historic venues Museums and historic venues Museums and historic venues Museums and historic venues Museums and historic venues Exceptional OK Question Title * 9. What in the next three years would you like to see Sullivan County improve on? Please be as specific as possible. OK Question Title * 10. Please rate your attitude towards the following economic development. 1 = Negative 10 = Positive Negative Positive Kartrite Indoor Water Park and hotel Kartrite Indoor Water Park and hotel Negative Kartrite Indoor Water Park and hotel Kartrite Indoor Water Park and hotel Kartrite Indoor Water Park and hotel Kartrite Indoor Water Park and hotel Kartrite Indoor Water Park and hotel Kartrite Indoor Water Park and hotel Kartrite Indoor Water Park and hotel Kartrite Indoor Water Park and hotel Kartrite Indoor Water Park and hotel Positive Resorts World Catskills destination casino Resorts World Catskills destination casino Negative Resorts World Catskills destination casino Resorts World Catskills destination casino Resorts World Catskills destination casino Resorts World Catskills destination casino Resorts World Catskills destination casino Resorts World Catskills destination casino Resorts World Catskills destination casino Resorts World Catskills destination casino Resorts World Catskills destination casino Positive Monster Golf Course Monster Golf Course Negative Monster Golf Course Monster Golf Course Monster Golf Course Monster Golf Course Monster Golf Course Monster Golf Course Monster Golf Course Monster Golf Course Monster Golf Course Positive Yo1 Wellness Center and Spa Yo1 Wellness Center and Spa Negative Yo1 Wellness Center and Spa Yo1 Wellness Center and Spa Yo1 Wellness Center and Spa Yo1 Wellness Center and Spa Yo1 Wellness Center and Spa Yo1 Wellness Center and Spa Yo1 Wellness Center and Spa Yo1 Wellness Center and Spa Yo1 Wellness Center and Spa Positive Main Street Revitalization Main Street Revitalization Negative Main Street Revitalization Main Street Revitalization Main Street Revitalization Main Street Revitalization Main Street Revitalization Main Street Revitalization Main Street Revitalization Main Street Revitalization Main Street Revitalization Positive Corridor Study Corridor Study Negative Corridor Study Corridor Study Corridor Study Corridor Study Corridor Study Corridor Study Corridor Study Corridor Study Corridor Study Positive OK Question Title * 11. What about the economic development most concerns you? I will have fewer customers instead of more It won't bring increased revenue to the County The County will focus less on local business It will damage the County's environment over time Other (please specify) OK Question Title * 12. How do you find out about events and news in the community? Please specify in the comment field. Email newsletters Local radio Local TV stations Local papers Social Media Local blog Other (please specify) OK Question Title * 13. Any Additional Comments? OK Question Title * 14. Would you be interested in being contacted to share more information? Name Company Email Address Phone Number OK DONE