Montgomery.edu Website Feedback Survey

Below is a short survey regarding the performance of our current website and what you would like to see in a new website. Thank you for taking the time to share your thoughts.

Please answer each of the following questions. You will have the opportunity to provide additional explanation on each question and at the end of the survey.

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* 1. Which one of the following user groups best describes you?

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* 2. In your opinion, which primary audience should MCC's website be designed for?

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* 3. How often do you visit the Montgomery.edu website?

Daily

Weekly

Monthly

Seldom

I never use the website.

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* 4. Overall, how well does our website meet your needs?

Extremely well

Moderately well

Not so well

Can you explain why the website does or does not meet your needs? (Example: It's hard or easy to find logins, events and news info, applications, deadlines, to view on mobile, etc.)

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* 5. How often do you use the following resources to get information?

	Often	Sometimes	Never	Was not aware of the resource.
Academic Programs	Academic Programs Often	Academic Programs Sometimes	Academic Programs Never	Academic Programs Was not aware of the resource.
Admissions Information	Admissions Information Often	Admissions Information Sometimes	Admissions Information Never	Admissions Information Was not aware of the resource.
Announcements and Events	Announcements and Events Often	Announcements and Events Sometimes	Announcements and Events Never	Announcements and Events Was not aware of the resource.
Calendar	Calendar Often	Calendar Sometimes	Calendar Never	Calendar Was not aware of the resource.
CCP or Early College Information	CCP or Early College Information Often	CCP or Early College Information Sometimes	CCP or Early College Information Never	CCP or Early College Information Was not aware of the resource.
Continuing Education	Continuing Education Often	Continuing Education Sometimes	Continuing Education Never	Continuing Education Was not aware of the resource.
Course Schedules	Course Schedules Often	Course Schedules Sometimes	Course Schedules Never	Course Schedules Was not aware of the resource.
Directory	Directory Often	Directory Sometimes	Directory Never	Directory Was not aware of the resource.
Email	Email Often	Email Sometimes	Email Never	Email Was not aware of the resource.
Home Page Links (top menu, main menu, footer area, main content area)	Home Page Links (top menu, main menu, footer area, main content area) Often	Home Page Links (top menu, main menu, footer area, main content area) Sometimes	Home Page Links (top menu, main menu, footer area, main content area) Never	Home Page Links (top menu, main menu, footer area, main content area) Was not aware of the resource.
News and Announcements	News and Announcements Often	News and Announcements Sometimes	News and Announcements Never	News and Announcements Was not aware of the resource.
Program Offerings	Program Offerings Often	Program Offerings Sometimes	Program Offerings Never	Program Offerings Was not aware of the resource.
Registration Information	Registration Information Often	Registration Information Sometimes	Registration Information Never	Registration Information Was not aware of the resource.
Site Search Tool	Site Search Tool Often	Site Search Tool Sometimes	Site Search Tool Never	Site Search Tool Was not aware of the resource.
Social Media (Facebook, Twitter, YouTube, Instagram)	Social Media (Facebook, Twitter, YouTube, Instagram) Often	Social Media (Facebook, Twitter, YouTube, Instagram) Sometimes	Social Media (Facebook, Twitter, YouTube, Instagram) Never	Social Media (Facebook, Twitter, YouTube, Instagram) Was not aware of the resource.
Student Development	Student Development Often	Student Development Sometimes	Student Development Never	Student Development Was not aware of the resource.
Student Planning	Student Planning Often	Student Planning Sometimes	Student Planning Never	Student Planning Was not aware of the resource.
Technology Support	Technology Support Often	Technology Support Sometimes	Technology Support Never	Technology Support Was not aware of the resource.

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* 6. Please rank the top things you like about MCC's current website. (Simply drag your favorite answers to the top. #1 meaning the feature you like the most)

Navigation (easy to get from one place to another and back again)

Easy to find who/what I’m looking for

Easy to get to what I need quickly (not many “clicks”)

Clean, uncluttered design

Complete, up-to-date information

Good use of photos

Good use of color

Good use of videos

Mobile device compatibility

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* 7. Please rank your top frustrations with MCC’s current website. (Simply drag your top frustrations to the top. #1 meaning the feature you least like)

Navigation (difficult to get from one place to another and back again)

Difficult to find who/what I’m looking for

Difficult to get to what I need quickly (too many “clicks”)

Cluttered design

Incomplete, out-of-date information

Website does not display properly on my device

Inability to complete processes (i.e., registration, forms, etc.) due to website technical issues

Website is slow to load pages or is unresponsive (times out before a page loads)

Too many 404 Not Found pages

Complicated or illogical URLs

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* 8. How much do you trust the information on our website?

A great deal

A lot

A moderate amount

A little

Not at all

How can we make our website content more trustworthy?