Citizen Feedback Invited

The City of Roanoke is in the process of redesigning its website to make it more user-friendly and efficient. This short online survey will help us understand how Roanoke’s community members currently use the website and what features are desired.  Please submit your responses by Monday, May 17, 2021, at 5 p.m.

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* 1. On average, how often do you visit the City's website (www.roanokeva.gov)?

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* 2. In general, how easy is it to find what you’re looking for on the City’s website?

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* 3. How do you typically access the City’s website?

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* 4. Why do you visit the City’s website? Select all that apply.

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* 5. What do you like about the city's current website?

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* 6. What do you dislike about the city's website?

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* 7. How would you rate the Search feature of the city’s website?

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* 8. How would you rate the visual appeal of the City's website?

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* 9. How would you rate the ease of use for the City's website?

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* 10. How would you rate the navigation of the City's website

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* 11. Describe any issues or problems you have had trying to use the City’s website in the past.

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* 12. In your opinion, how can we improve our website?

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* 13. How do you prefer to get information/notifications from the City?

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* 14. Do you live in the City of Roanoke?

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* 15. If you do not live in the City of Roanoke, which of the following best describes you. Select all that apply.

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