1. GBI Customer Satisfaction Survey

We value your input and strive for continuous improvement. Please take a moment to share your feedback regarding your experience.

Which Assessment/Certification Program did you use (please check all that apply)

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* 1. Which Assessment/Certification Program did you use (please check all that apply)

How would you rate your overall experience with The Green Building Initiative?

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* 2. How would you rate your overall experience with The Green Building Initiative?

How would you rate your experience with your assigned assessor?

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* 3. How would you rate your experience with your assigned assessor?

Please rate your satisfaction with the following elements:

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* 4. Please rate your satisfaction with the following elements:

  Excellent Good Satisfactory Unsatisfactory
Customer Service
Acccount registration
30-Day Free Trial
Ordering process
Green Globes Online Evaluation or Guiding Principles Compliance Survey
Document review and site visit
Assessor report(s)
Recognition certificate and/or plaque
GBI Website (www.thegbi.org)
Please evaluate your experience with the Green Globes Assessment or Guiding Principles Compliance Assessment in each of the following areas:

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* 5. Please evaluate your experience with the Green Globes Assessment or Guiding Principles Compliance Assessment in each of the following areas:

  Excellent Good Satisfactory Unsatisfactory
Overall convenience of the assessment process
Total cost
Predictability of the final rating
Time required of the project manager
Total project duration
Increased building sustainability
If you have previously been part of a LEED certification project, please evaluate how GBI Green Globes or Guiding Principles Compliance compares to LEED in the following areas:

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* 6. If you have previously been part of a LEED certification project, please evaluate how GBI Green Globes or Guiding Principles Compliance compares to LEED in the following areas:

  Significantly Better Better Same Worse
Customer Service
Ease of use
Total Cost
Duration (registration to ceritification)
Value of the sustainability feedback
Please provide specific feedback regarding how we can improve the overall customer experience with GBI.

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* 7. Please provide specific feedback regarding how we can improve the overall customer experience with GBI.

Would you certify another project with GBI or recommend GBI to others in the industry?

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* 8. Would you certify another project with GBI or recommend GBI to others in the industry?

Optional contact information:

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* 9. Optional contact information:

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