Copy of Patient Experience Survey 3rd Quarter 2023

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* 1. Which of the following services that Hot Springs Health Program offers are valuable for you or your family members? Please choose all that apply.

Outpatient Therapy Services (Physical Therapy)

Home Health and Hospice Services

Pharmacy Services

2D &3D Mammograms

Ultrasounds

Home Sleep Studies

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* 2. What is your preferred way to access your medical information? Please choose only one.

Our Patient Portal, located on our website www.hotspringshealth-nc.org

Calling any of our four Health Centers

Visiting any of our four Health Centers in person

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* 3. Please rank in order the centers that are most convenient to you, with 1 being the most convenient and 4 being the most inconvenient?

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* 4. If you called any one of our four medical centers to schedule you last appointment, how many times did you have to call to schedule this appointment?

2-3

4 or more

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* 5. When you call or visit our Health Centers to make and appointment, are you able to get an appointment as soon as you need one?

Most of the time

Some of the time

None of the time

N/A

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* 6. In the last 6 months, when you contacted the office during regular business hours and needed a same day answer to a Medical question, was it answered within 24 hours?

Most of the time.

Some of the time.

None of the time.

N/A

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* 7. In the last 6 months, when you contacted the office during regular business hours and needed a same day answer to a Pharmacy question, was it answered within 24 hours?

Most of the time.

Some of the time.

None of the time.

N/A

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* 8. Do you feel that your provider listens to your concerns and questions?

Always

Usually

Sometimes

Never

N/A

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* 9. When your provider orders blood tests, x-rays, or other tests, do you receive results by any of the following: phone call, letter, patient portal message, or as discussed with provider?”

Always

Usually

Sometimes

Never

N/A

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* 10. Are the Pediatric Services that Hot Springs Health Program offers valuable to your family?

Very valuable

Somewhat valuable

Not valuable at all

N/A

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* 11. Do you have difficulty with transportation getting to your appointment(s)? If yes, Hot Springs Health Program may be able to assist you with transportation resources. Call Mars Hill Medical Center at 828-689-3507 and ask for Extension 3360.

Yes

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* 12. On our patient portal (you can enroll at the Front Desk of any of our Health Centers) which of the following features are most valuable to you? Please select all that apply.

Refill Requests / Prescription information

Lab Results

Communicating with your Health Care Team via portal messages

I do not have a portal account.

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* 13. Do you feel the HSHP locations and temporary COVID hours of availability meet your primary care, medical, and behavioral health needs?
Mars Hill Medical Center: Mon-Sat 8:30AM-5PM and Sun 1PM to 5PM.
Mashburn Medical Center: Mon-Fri 8:30AM-5PM.
Hot Springs Medical Center: Mon-Fri 8:30AM-5PM.
Laurel Medical Center: Mon-Fri 9AM-5PM.

Yes

If no, please comment below