* 1. Have you visited any Keystone Bank branch in the past 6 months?

* 3. On a percentage scale of 0%-100%, How would you rate the Guard's level of alertness to his/her environment when you visited the Bank?

* 4. On a percentage scale of 0%-100%, How would you rate the Guard's level of courtesy (Friendliness/ Greeting) towards you?

* 5. On a percentage scale of 0%-100%, How smart/clean were the Guards when you visited our Branch?

* 6. On a percentage scale of 0%-100%, How helpful (car parking, in-branch navigation, form filling, ATM assistance etc.) were the Guards to you?

* 7. On a percentage scale of 0%-100%, How professional  (does not solicit for tips, does not smell of alcohol etc.) do you think the Guards are in the discharge of their duties?

* 8. Overall, how satisfied are you with the quality of service you received from the Security Guards at our branches in the last 6 months?

* 9. Kindly identify/ describe any of our Guards who has not served you well in the last 6 months and also include the branch

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