Community Survey 2024

Thank you for participating in Midland Public Library’s 2024 Community Survey. We’re eager to use your feedback to keep our collections and services responsive and relevant. If you’d like more information on how the survey data will be collected & used, or to request the results when released, please contact Faith Roebuck Shergold, Manager of Programming and Engagement, fshergold@midlandlibrary.com or 705-526-4216 ext. 3305, or leave your contact information at the end of the survey.

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* 1. What is your age?

< 13

13-19

20-30

31-40

41-60

61+

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* 2. What is the size of your household?

Number of Adults

Number of Teens (13-19)

Number of Children (0-12)

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* 3. Do you have a Midland Public Library Card?

Yes

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* 4. If no, please suggest why.

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* 5. On average, how often do you visit the Library?

Daily

Weekly

Monthly

Less than once a month

A few times per year

Never

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* 6. What might bring you in more often or encourage you to become a member?

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* 7. What do you typically do when you visit the Library? Check all that apply:

Pick up holds / check out materials

Read or browse

Use WiFi

Use public computers

Use MakerPlace equipment or science / technology kits

Attend programs

Study or do work or homework

Spend time with friends

Spend time with family

Other (please specify)

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* 8. How would you rate each of the following Library services?

	Excellent	Good	Fair	Poor	N/A
Customer Service	Customer Service Excellent	Customer Service Good	Customer Service Fair	Customer Service Poor	Customer Service N/A
Collections – Books, magazines, audiobooks, DVDs, & newspapers (Adults)	Collections – Books, magazines, audiobooks, DVDs, & newspapers (Adults) Excellent	Collections – Books, magazines, audiobooks, DVDs, & newspapers (Adults) Good	Collections – Books, magazines, audiobooks, DVDs, & newspapers (Adults) Fair	Collections – Books, magazines, audiobooks, DVDs, & newspapers (Adults) Poor	Collections – Books, magazines, audiobooks, DVDs, & newspapers (Adults) N/A
Collections – eBooks and eAudiobooks, eMagazines	Collections – eBooks and eAudiobooks, eMagazines Excellent	Collections – eBooks and eAudiobooks, eMagazines Good	Collections – eBooks and eAudiobooks, eMagazines Fair	Collections – eBooks and eAudiobooks, eMagazines Poor	Collections – eBooks and eAudiobooks, eMagazines N/A
Collections – Online Resources / Databases (LinkedIn Learning, Ancestry, etc.)	Collections – Online Resources / Databases (LinkedIn Learning, Ancestry, etc.) Excellent	Collections – Online Resources / Databases (LinkedIn Learning, Ancestry, etc.) Good	Collections – Online Resources / Databases (LinkedIn Learning, Ancestry, etc.) Fair	Collections – Online Resources / Databases (LinkedIn Learning, Ancestry, etc.) Poor	Collections – Online Resources / Databases (LinkedIn Learning, Ancestry, etc.) N/A
Collections – WiFi hotspots, park passes, outdoor equipment, Maker @ Home kits, seed library, board games, ukuleles, etc.	Collections – WiFi hotspots, park passes, outdoor equipment, Maker @ Home kits, seed library, board games, ukuleles, etc. Excellent	Collections – WiFi hotspots, park passes, outdoor equipment, Maker @ Home kits, seed library, board games, ukuleles, etc. Good	Collections – WiFi hotspots, park passes, outdoor equipment, Maker @ Home kits, seed library, board games, ukuleles, etc. Fair	Collections – WiFi hotspots, park passes, outdoor equipment, Maker @ Home kits, seed library, board games, ukuleles, etc. Poor	Collections – WiFi hotspots, park passes, outdoor equipment, Maker @ Home kits, seed library, board games, ukuleles, etc. N/A
Collections – Books, magazines, audiobooks, DVDs, videogames (Children’s)	Collections – Books, magazines, audiobooks, DVDs, videogames (Children’s) Excellent	Collections – Books, magazines, audiobooks, DVDs, videogames (Children’s) Good	Collections – Books, magazines, audiobooks, DVDs, videogames (Children’s) Fair	Collections – Books, magazines, audiobooks, DVDs, videogames (Children’s) Poor	Collections – Books, magazines, audiobooks, DVDs, videogames (Children’s) N/A
Collections – Books, DVDs (Teens)	Collections – Books, DVDs (Teens) Excellent	Collections – Books, DVDs (Teens) Good	Collections – Books, DVDs (Teens) Fair	Collections – Books, DVDs (Teens) Poor	Collections – Books, DVDs (Teens) N/A
Children’s Programs (story time, movies, crafts, science and maker programs, special events)	Children’s Programs (story time, movies, crafts, science and maker programs, special events) Excellent	Children’s Programs (story time, movies, crafts, science and maker programs, special events) Good	Children’s Programs (story time, movies, crafts, science and maker programs, special events) Fair	Children’s Programs (story time, movies, crafts, science and maker programs, special events) Poor	Children’s Programs (story time, movies, crafts, science and maker programs, special events) N/A
Teen Programs (Teen drop-ins, teen volunteer program, special events)	Teen Programs (Teen drop-ins, teen volunteer program, special events) Excellent	Teen Programs (Teen drop-ins, teen volunteer program, special events) Good	Teen Programs (Teen drop-ins, teen volunteer program, special events) Fair	Teen Programs (Teen drop-ins, teen volunteer program, special events) Poor	Teen Programs (Teen drop-ins, teen volunteer program, special events) N/A
Adult Programs (author visits, French conversation, book clubs, special events)	Adult Programs (author visits, French conversation, book clubs, special events) Excellent	Adult Programs (author visits, French conversation, book clubs, special events) Good	Adult Programs (author visits, French conversation, book clubs, special events) Fair	Adult Programs (author visits, French conversation, book clubs, special events) Poor	Adult Programs (author visits, French conversation, book clubs, special events) N/A
Technology and Maker Programs (Media Lab, Maker Lab, robotics & tech toys, training & workshops)	Technology and Maker Programs (Media Lab, Maker Lab, robotics & tech toys, training & workshops) Excellent	Technology and Maker Programs (Media Lab, Maker Lab, robotics & tech toys, training & workshops) Good	Technology and Maker Programs (Media Lab, Maker Lab, robotics & tech toys, training & workshops) Fair	Technology and Maker Programs (Media Lab, Maker Lab, robotics & tech toys, training & workshops) Poor	Technology and Maker Programs (Media Lab, Maker Lab, robotics & tech toys, training & workshops) N/A
Outreach Programs (Books on Wheels, community partnerships, special events)	Outreach Programs (Books on Wheels, community partnerships, special events) Excellent	Outreach Programs (Books on Wheels, community partnerships, special events) Good	Outreach Programs (Books on Wheels, community partnerships, special events) Fair	Outreach Programs (Books on Wheels, community partnerships, special events) Poor	Outreach Programs (Books on Wheels, community partnerships, special events) N/A
Online Services – website, catalogue	Online Services – website, catalogue Excellent	Online Services – website, catalogue Good	Online Services – website, catalogue Fair	Online Services – website, catalogue Poor	Online Services – website, catalogue N/A
Social Media Services – Facebook, Instagram	Social Media Services – Facebook, Instagram Excellent	Social Media Services – Facebook, Instagram Good	Social Media Services – Facebook, Instagram Fair	Social Media Services – Facebook, Instagram Poor	Social Media Services – Facebook, Instagram N/A
Interlibrary Loan Services	Interlibrary Loan Services Excellent	Interlibrary Loan Services Good	Interlibrary Loan Services Fair	Interlibrary Loan Services Poor	Interlibrary Loan Services N/A
Computer Services – public access, printing, internet (quality and quantity)	Computer Services – public access, printing, internet (quality and quantity) Excellent	Computer Services – public access, printing, internet (quality and quantity) Good	Computer Services – public access, printing, internet (quality and quantity) Fair	Computer Services – public access, printing, internet (quality and quantity) Poor	Computer Services – public access, printing, internet (quality and quantity) N/A
Facilities – public room bookings and program rooms (quality and quantity)	Facilities – public room bookings and program rooms (quality and quantity) Excellent	Facilities – public room bookings and program rooms (quality and quantity) Good	Facilities – public room bookings and program rooms (quality and quantity) Fair	Facilities – public room bookings and program rooms (quality and quantity) Poor	Facilities – public room bookings and program rooms (quality and quantity) N/A
Days and Hours of Operation	Days and Hours of Operation Excellent	Days and Hours of Operation Good	Days and Hours of Operation Fair	Days and Hours of Operation Poor	Days and Hours of Operation N/A
Communications – Library programs and upcoming events	Communications – Library programs and upcoming events Excellent	Communications – Library programs and upcoming events Good	Communications – Library programs and upcoming events Fair	Communications – Library programs and upcoming events Poor	Communications – Library programs and upcoming events N/A
Overall, how would you rate the Library?	Overall, how would you rate the Library? Excellent	Overall, how would you rate the Library? Good	Overall, how would you rate the Library? Fair	Overall, how would you rate the Library? Poor	Overall, how would you rate the Library? N/A

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* 9. Please provide any comments on any of the above.

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* 10. How could the Library or its programs or services be improved?

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* 11. How important do you believe the following Library services will be to you in the future?

	Very Important	Important	Somewhat Important	Not Important	N/A
Borrowing material (books, eBooks, DVDs, games, etc.)	Borrowing material (books, eBooks, DVDs, games, etc.) Very Important	Borrowing material (books, eBooks, DVDs, games, etc.) Important	Borrowing material (books, eBooks, DVDs, games, etc.) Somewhat Important	Borrowing material (books, eBooks, DVDs, games, etc.) Not Important	Borrowing material (books, eBooks, DVDs, games, etc.) N/A
Reading newspapers & magazines (in Library)	Reading newspapers & magazines (in Library) Very Important	Reading newspapers & magazines (in Library) Important	Reading newspapers & magazines (in Library) Somewhat Important	Reading newspapers & magazines (in Library) Not Important	Reading newspapers & magazines (in Library) N/A
Research assistance (from staff)	Research assistance (from staff) Very Important	Research assistance (from staff) Important	Research assistance (from staff) Somewhat Important	Research assistance (from staff) Not Important	Research assistance (from staff) N/A
Children's programs	Children's programs Very Important	Children's programs Important	Children's programs Somewhat Important	Children's programs Not Important	Children's programs N/A
Teen programs	Teen programs Very Important	Teen programs Important	Teen programs Somewhat Important	Teen programs Not Important	Teen programs N/A
Adult programs	Adult programs Very Important	Adult programs Important	Adult programs Somewhat Important	Adult programs Not Important	Adult programs N/A
Seniors’ programs	Seniors’ programs Very Important	Seniors’ programs Important	Seniors’ programs Somewhat Important	Seniors’ programs Not Important	Seniors’ programs N/A
Technology / Maker programs	Technology / Maker programs Very Important	Technology / Maker programs Important	Technology / Maker programs Somewhat Important	Technology / Maker programs Not Important	Technology / Maker programs N/A
Outreach programs (including Books on Wheels)	Outreach programs (including Books on Wheels) Very Important	Outreach programs (including Books on Wheels) Important	Outreach programs (including Books on Wheels) Somewhat Important	Outreach programs (including Books on Wheels) Not Important	Outreach programs (including Books on Wheels) N/A
Computers, printers and copiers (quality and quantity)	Computers, printers and copiers (quality and quantity) Very Important	Computers, printers and copiers (quality and quantity) Important	Computers, printers and copiers (quality and quantity) Somewhat Important	Computers, printers and copiers (quality and quantity) Not Important	Computers, printers and copiers (quality and quantity) N/A
Wireless Internet access	Wireless Internet access Very Important	Wireless Internet access Important	Wireless Internet access Somewhat Important	Wireless Internet access Not Important	Wireless Internet access N/A
Borrowing WiFi Hotspots	Borrowing WiFi Hotspots Very Important	Borrowing WiFi Hotspots Important	Borrowing WiFi Hotspots Somewhat Important	Borrowing WiFi Hotspots Not Important	Borrowing WiFi Hotspots N/A
Staff assistance using computers and printers	Staff assistance using computers and printers Very Important	Staff assistance using computers and printers Important	Staff assistance using computers and printers Somewhat Important	Staff assistance using computers and printers Not Important	Staff assistance using computers and printers N/A
Study rooms / quiet reading areas	Study rooms / quiet reading areas Very Important	Study rooms / quiet reading areas Important	Study rooms / quiet reading areas Somewhat Important	Study rooms / quiet reading areas Not Important	Study rooms / quiet reading areas N/A
Community meeting rooms	Community meeting rooms Very Important	Community meeting rooms Important	Community meeting rooms Somewhat Important	Community meeting rooms Not Important	Community meeting rooms N/A
Collaborative work spaces	Collaborative work spaces Very Important	Collaborative work spaces Important	Collaborative work spaces Somewhat Important	Collaborative work spaces Not Important	Collaborative work spaces N/A
Interlibrary Loan services	Interlibrary Loan services Very Important	Interlibrary Loan services Important	Interlibrary Loan services Somewhat Important	Interlibrary Loan services Not Important	Interlibrary Loan services N/A
Online services (Website, catalogue, online resources, social media, etc.)	Online services (Website, catalogue, online resources, social media, etc.) Very Important	Online services (Website, catalogue, online resources, social media, etc.) Important	Online services (Website, catalogue, online resources, social media, etc.) Somewhat Important	Online services (Website, catalogue, online resources, social media, etc.) Not Important	Online services (Website, catalogue, online resources, social media, etc.) N/A
Volunteering opportunities	Volunteering opportunities Very Important	Volunteering opportunities Important	Volunteering opportunities Somewhat Important	Volunteering opportunities Not Important	Volunteering opportunities N/A

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* 12. What do you value most about the Library?

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* 13. How does the Library benefit you?

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* 14. Tell us something you're eager to learn / try in the next few years? (a new skill, a new technology, a new hobby or pastime, a new career, etc.)

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* 15. What MakerPlace equipment are you most eager to try / learn more about? Check all that apply:

Cricut / vinyl cutting

Laser cutter

3D printer

Sewing machine

Embroidery machine

Hand tools

Button maker

Green screen

Audio recording / editing

Video recording / editing

Photo editing / graphic design

VHS / vinyl / cassette / slide digitization

Other (please specify)

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* 16. What equipment and programming would you like to see in the MakerPlace in future?

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* 17. What do you think are the biggest issues or opportunities for our community?

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* 18. How do you typically find out about Library programs? Check all that apply:

Library website

Facebook

Instagram

Library brochure

Signs or posters in the Library

Word of mouth

Library staff

Online event listings

Town of Midland website

Other (please specify)

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* 19. Would you like to receive our e-newsletter to remain up-to-date on events / programs at the Midland Public Library?

Yes

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* 20. Would you be interested in learning about the results of this survey?

Yes

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* 21. If yes to either of the above, please share your contact information:

Name

Phone

Thank you for your time!