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Blue Islands Survey

Introduction

The Jersey Consumer Council has been made aware of difficulties Islanders are experiencing with delayed and cancelled Blue Islands flights.
The Council would like to find out the extent to which Islanders are affected and the financial costs that are being incurred.
Please share this survey with as many people as possible.
Many thanks for your help.

Completion Instructions
Questions with an asterisk '*' next to them indicate a response is required, some being about you to help us gauge the representation across households.
Your responses will only be saved when you click the 'submit' button at the bottom of the page. All responses are completely confidential.

By completing this form you are agreeing to your answers and personal information being held confidentially by the Jersey Consumer Council.
1.Which age group do you fall into?(Required.)
2.What was the route of your booking?(Required.)
3.What was the date of travel?(Required.)
4.Was your flight delayed or cancelled?(Required.)
5.How long was your delay?
6.What was the reason given for the delay/cancellation?(Required.)
7.What form of assistance was offered?(Required.)
8.Did anyone come to talk to you face-to-face to explain the situation?
9.Have you made a complaint to the airline?(Required.)
10.Did you attempt to claim compensation from the airline after the event?
11.Were you successful in your claim?
12.Have you tried to claim on your travel insurance?(Required.)
13.If you have tried to claim on insurance, what happened?
14.We might need to contact you.
15.I give my consent for the Jersey Consumer Council to process my personal information for the purposes of this survey. I understand that this information will be kept confidential to the Jersey Consumer Council, under the Data Protection (Jersey) Law 2018(Required.)
16.I acknowledge that I am aware of and agree to the Jersey Consumer Council Privacy Protection Policy (Required.)