Blue Islands Survey

Introduction

The Jersey Consumer Council has been made aware of difficulties Islanders are experiencing with delayed and cancelled Blue Islands flights.

The Council would like to find out the extent to which Islanders are affected and the financial costs that are being incurred.

Please share this survey with as many people as possible.

Many thanks for your help.

Completion Instructions

Questions with an asterisk '*' next to them indicate a response is required, some being about you to help us gauge the representation across households.

Your responses will only be saved when you click the 'submit' button at the bottom of the page. All responses are completely confidential.

By completing this form you are agreeing to your answers and personal information being held confidentially by the Jersey Consumer Council.

Question Title

* 1. Which age group do you fall into?

18-30

31-45

46-65

66+

Question Title

* 2. What was the route of your booking?

Birmingham

Bristol

Dublin

East Midlands

Edinburgh

Exeter

Glasgow

Guernsey

Newcastle

Norwich

Southampton

Other (please specify)

Question Title

* 3. What was the date of travel?

Question Title

* 4. Was your flight delayed or cancelled?

Delayed

Cancelled

Question Title

* 5. How long was your delay?

Question Title

* 6. What was the reason given for the delay/cancellation?

Weather

Technical fault

No reason given

Other (please specify)

Question Title

* 7. What form of assistance was offered?

Financial compensation

Alternative flight/travel options

Overnight accommodation

Food and beverage vouchers

Nothing

Other (please specify)

Question Title

* 8. Did anyone come to talk to you face-to-face to explain the situation?

Yes

Other (please specify)

Question Title

* 9. Have you made a complaint to the airline?

Yes

Question Title

* 10. Did you attempt to claim compensation from the airline after the event?

Yes

Other (please specify)

Question Title

* 11. Were you successful in your claim?

Yes

Ongoing (please specify)

Question Title

* 12. Have you tried to claim on your travel insurance?

Yes

Question Title

* 13. If you have tried to claim on insurance, what happened?

Question Title

* 14. We might need to contact you.

Name

Email Address

Phone Number

Question Title

* 15. I give my consent for the Jersey Consumer Council to process my personal information for the purposes of this survey. I understand that this information will be kept confidential to the Jersey Consumer Council, under the Data Protection (Jersey) Law 2018

Yes

Question Title

* 16. I acknowledge that I am aware of and agree to the Jersey Consumer Council Privacy Protection Policy

Yes