Library Satisfaction Survey

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* 1. Did you know it is free to join Thames Coromandel District Libraries? You do not have to live or pay rates in our district.

Yes

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* 2. Are you a library member?

Yes

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* 3. Which library branches do you use? Select as many as required.

Thames Library

Mercury Bay Library

Tairua Library

Whangamatā Community Library

Coromandel Community Library

Any other local community library?

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* 4. On average, how often do you visit the library?

Daily

Weekly

Once a month

More than once a month

Other (please specify)

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* 5. How would you rate the following library services?

	Poor	Below Average	Average	Good	Excellent	N/A
Customer Service	Customer Service Poor	Customer Service Below Average	Customer Service Average	Customer Service Good	Customer Service Excellent	Customer Service N/A
Collection - Books, DVDs, Magazines etc	Collection - Books, DVDs, Magazines etc Poor	Collection - Books, DVDs, Magazines etc Below Average	Collection - Books, DVDs, Magazines etc Average	Collection - Books, DVDs, Magazines etc Good	Collection - Books, DVDs, Magazines etc Excellent	Collection - Books, DVDs, Magazines etc N/A
Online Services - Website, Catalogue, Ebooks	Online Services - Website, Catalogue, Ebooks Poor	Online Services - Website, Catalogue, Ebooks Below Average	Online Services - Website, Catalogue, Ebooks Average	Online Services - Website, Catalogue, Ebooks Good	Online Services - Website, Catalogue, Ebooks Excellent	Online Services - Website, Catalogue, Ebooks N/A
Book interloans and hold service	Book interloans and hold service Poor	Book interloans and hold service Below Average	Book interloans and hold service Average	Book interloans and hold service Good	Book interloans and hold service Excellent	Book interloans and hold service N/A
Public computers, printers and scanners	Public computers, printers and scanners Poor	Public computers, printers and scanners Below Average	Public computers, printers and scanners Average	Public computers, printers and scanners Good	Public computers, printers and scanners Excellent	Public computers, printers and scanners N/A
Free public WIFI	Free public WIFI Poor	Free public WIFI Below Average	Free public WIFI Average	Free public WIFI Good	Free public WIFI Excellent	Free public WIFI N/A
Buildings and facilities	Buildings and facilities Poor	Buildings and facilities Below Average	Buildings and facilities Average	Buildings and facilities Good	Buildings and facilities Excellent	Buildings and facilities N/A
Hours of operation	Hours of operation Poor	Hours of operation Below Average	Hours of operation Average	Hours of operation Good	Hours of operation Excellent	Hours of operation N/A
TCDC Library App	TCDC Library App Poor	TCDC Library App Below Average	TCDC Library App Average	TCDC Library App Good	TCDC Library App Excellent	TCDC Library App N/A
ebooks by Wheelers	ebooks by Wheelers Poor	ebooks by Wheelers Below Average	ebooks by Wheelers Average	ebooks by Wheelers Good	ebooks by Wheelers Excellent	ebooks by Wheelers N/A

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* 6. How could the library or its services be improved?

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* 7. Have you used or attended any of the following services? Select as many as needed.

Public Computers, Printer, Scanner or WIFI

School Holiday Programmes

Justice of the Peace Service

Need a Nerd Service (IT help)

Interloan Service

Reading Group

Coding Club

Knitting or Crochet Group

Toddler Time

Free Film Friday

Family Genealogy

Skinny Jump

STEM Club

Reading Buddies

Other - please list.

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* 8. What other services or programmes would you like to see in the library?

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* 9. How do you feel about library fees and charges? Are you happy to pay for the following?

	Unhappy	Sometimes	Happy to pay
New Fiction - $2.50	New Fiction - $2.50 Unhappy	New Fiction - $2.50 Sometimes	New Fiction - $2.50 Happy to pay
DVD hire - $2.50	DVD hire - $2.50 Unhappy	DVD hire - $2.50 Sometimes	DVD hire - $2.50 Happy to pay
Magazine - $1.00	Magazine - $1.00 Unhappy	Magazine - $1.00 Sometimes	Magazine - $1.00 Happy to pay
Holds - $1.00	Holds - $1.00 Unhappy	Holds - $1.00 Sometimes	Holds - $1.00 Happy to pay
Interloans - $6.00 (average)	Interloans - $6.00 (average) Unhappy	Interloans - $6.00 (average) Sometimes	Interloans - $6.00 (average) Happy to pay
Overdue Fines	Overdue Fines Unhappy	Overdue Fines Sometimes	Overdue Fines Happy to pay

Other (please specify)

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* 10. Typically how do you find out about "What's On!"?

Library website

Social media (Facebook)

Radio

Library newsletter

Word of mouth

Signs or posters in the library

Library staff

Don't know/Not applicable

Other (please specify)

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* 11. How does the library benefit you or the community?

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* 12. What barriers do you see that prevent you or others from using the library?

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* 13. Please tell us about yourself, so that we make better decisions.

18 or under

19 - 25

26-40

41 - 65

66- 75

Over 76

Prefer not to say

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* 14. What gender best describes you?

Male

Female

Gender Diverse

Prefer not to say

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* 15. Thank you very much for your time! If you have any questions about this survey or the library please contact us. thameslibrary@tcdc.govt.nz

If you want to go into the draw for $20 worth of free New Fiction or DVDs please complete the following information.

Phone number

Library Satisfaction Survey