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London Transit Accessibility Plan 2026-2030

Introduction

Consistent with the requirements of the Accessibility for Ontarians with Disabilities Act (AODA) the London Transit Commission is updating its multi-year Accessibility Plan.

This survey has been designed to allow the public the opportunity to provide input into the update process. Survey respondents will be asked to rank their level of satisfaction with the various accessibility regulations to which LTC must comply. In addition, respondents will be asked to provide any additional feedback with respect to things they feel may be missing from the plan, or things that need to be considered going forward.

The survey is broken down by section of the Integrated Accessibility Regulation and the component pieces to which LTC must comply.

We thank you in advance for your participation in this survey by the end of day Monday November 10, 2025, your feedback will help us to ensure that we are addressing the accessibility priorities of our customers.
1.This section deals with the General Requirements section of the Integrated Accessibility Regulation. Please indicate your level of satisfaction with each of the requirements listed. If you have no experience with a specific requirement, please select N/A.
Not Satisfied
Somewhat Satisfied
Satisfied
Mostly Satisfied
Very Satisfied
N/A
Accessibility Plan
Procurement of Goods
Training for Employees
2.Thinking of the General Accessibility Requirements, is there something in addition to what was included on the list above that should be included in the upcoming accessibility plan?
3.This section deals with the Information and Communications section of the Integrated Accessibility Regulation. Please indicate your level of satisfaction with each of the requirements listed. If you have no experience with a specific requirement, please select N/A.
Not Satisfied
Somewhat Satisfied
Satisfied
Mostly Satisfied
Very Satisfied
N/A
Options to provide your feedback
Formats of public reports
Website and Web contents
Information about emergency plans
4.Thinking of the Information and Communication Requirements, is there something in addition to what was included on the list above that should be included in the upcoming accessibility plan?
5.This section deals with the Customer Service section of the Integrated Accessibility Regulation.  Please indicate your level of satisfaction with each of the requirements listed.  If you have no experience with a specific requirement, please select N/A.
Not Satisfied
Somewhat Satisfied
Satisfied
Mostly Satisfied
Very Satisfied
N/A
Posted accessible customer service policy
Policy re: service animals
Policy re: support persons
Notice of temporary disruptions
6.Thinking of the Customer Service Requirements, is there something in addition to what was included on the list above that should be included in the upcoming accessibility plan?
7.This section deals with the Employment section of the Integrated Accessibility Regulation.  Please indicate your level of satisfaction with each of the requirements listed.  If you have no experience with a specific requirement, please select N/A.
Not Satisfied
Somewhat Satisfied
Satisfied
Mostly Satisfied
Very Satisfied
N/A
Recruitment ads and options
Recruitment selection process
Informing employees of supports
Workplace emergency information
Individual accommodation plans
Return to work process
Career development and advancement
8.Thinking of the Employment Requirements, is there something in addition to what was included on the list above that should be included in the upcoming accessibility plan?
9.This section deals with the Transportation Services General section of the Integrated Accessibility Regulation.  Please indicate your level of satisfaction with each of the requirements listed.  If you have no experience with a specific requirement, please select N/A.
Not Satisfied
Somewhat Satisfied
Satisfied
Mostly Satisfied
Very Satisfied
N/A
Information on accessibility equipment
Policy on non-functioning accessibility equipment
Free support person fares
10.Thinking of the Transportation Services - General Requirements, is there something in addition to what was included on the list above that should be included in the upcoming accessibility plan?
11.This section deals with the Transportation Services - Conventional Transit section of the Integrated Accessibility Regulation. Please indicate your level of satisfaction with each of the requirements listed. If you have no experience with a specific requirement, please select N/A.
Not Satisfied
Somewhat Satisfied
Satisfied
Mostly Satisfied
Very Satisfied
N/A
Accessible transit stops
Priority seating area on buses
Policy regarding service disruptions
Pre-boarding announcements
On-board announcements
Accessible buses
12.Thinking of the Transportation Services - Conventional Transit Requirements, is there something in addition to what was included on the list above that should be included in the upcoming accessibility plan?
13.This section deals with the Transportation Services - Specialized Transit section of the Integrated Accessibility Regulation. Please indicate your level of satisfaction with each of the requirements listed. If you have no experience with a specific requirement, please select N/A.
Not Satisfied
Somewhat Satisfied
Satisfied
Mostly Satisfied
Very Satisfied
N/A
Clear eligibility criteria including temporary eligibility
Application process
Fare parity with conventional service
Access to service for visitors
Service hour parity with conventional service
Booking process
Online Customer Portal
Vehicle Accessibility
14.Thinking of the Transportation Services - Specialized Transit Requirements, is there something in addition to what was included on the list above that should be included in the upcoming accessibility plan?
15.This section deals with the Public Spaces section of the Integrated Accessibility Regulation.  Please indicate your level of satisfaction with each of the requirements listed.  If you have no experience with a specific requirement, please select N/A.
Not Satisfied
Somewhat Satisfied
Satisfied
Mostly Satisfied
Very Satisfied
N/A
Ticket office at 150 Dundas Street
Office at 450 Highbury
Parking at 450 Highbury
16.Thinking of the Public Spaces Requirements, is there something in addition to what was included on the list above that should be included in the upcoming accessibility plan?
17.The following initiatives have been recommended for inclusion in the 2026-2030 Accessibility Plan. Please indicate your level of support for each of the initiatives.
Do Not Recommend
Recommend
Strongly Recommend
No Opinion
Review LTC Employee Training Program (relating to AODA) and update accordingly
Review LTC Employee Accommodation Program and update accordingly
Assessment of Conventional Bus Stop Accessibility Features against best practices in other jurisdictions
Ensuring Conventional Transit Stops have connecting sidewalks
Assessment of Options to Make Multi-Use Stops more accessible for customers with visual impairments
Assessment of Options for Service Integration between Conventional and Specialized
Assessment of Rapid Transit Station Accessibility
Undertake Annual Customer Surveys on both Conventional and Specialized services
Assessment of Demand for Specialized Service in light of recent service improvements
Review of Booking Window on Specialized Service against best practices in other jurisdictions
Review of Policies and Procedures on Specialized Service against best practices in other jurisdictions
Review Eligibility Criteria, Process and Application for Specialized Service
Assess options for Communications with Registrants of the Specialized Service
Ensure any major retrofits of facilities include consideration of removal of existing barriers
18.Do you have any additional feedback you would like to share with respect to the update of the Accessibility Plan?
Current Progress,
0 of 18 answered