Customer Satisfaction Feedback Survey for Mountz, Inc.

1. Customer Satisfaction Survey

We are a customer focus company! Feedback allows us to make improvements. We have tried to keep this survey short as we know your time is valuable.

Our definition of "experience" is any interaction with Mountz whether it be with product, people, service or any form of contact with us (web, invoices, voice mail, newsletters, messages, etc.).

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* 1. On a scale of 0-10, with 0 being dissatisfied and 10 being very satisfied, how do you feel about the value or experience you've received most recently from Mountz, Inc.?

	0	1	2	3	4	5	6	7	8	9	10
Select One	Select One 0	Select One 1	Select One 2	Select One 3	Select One 4	Select One 5	Select One 6	Select One 7	Select One 8	Select One 9	Select One 10

Can you offer a little detail on why you rated Mountz this score?

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* 2. Please tell us if you had a problem with a product, service or a member of our team?

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* 3. If you need the services of a torque tool/fastening service expert in the future, would you call or recommend Mountz, Inc.?

Yes

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* 4. Pertaining to the delivery of the product, service or promise we made to your company?

Met Expectation

Exceeded Expectation

Failed to Meet Expectation

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* 5. If you would like to recognize one of our team members who impressed you we would love to acknowledge their effort.

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* 6. If we have failed to impress you in any way, we want to know about it. Please provide your name and contact information so our President/CEO can contact you to discuss your concerns or suggestions. It is our desire to resolve every concern or dissatisfaction you have with our product or service. It is our privilege to serve you and we are grateful that you would invest time to help us improve.

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