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GCB Online Banking Annual Survey-2026

Thank you for being a GCB Online Banking customer! We greatly value your opinion and invite you to give us your feedback by completing this survey. Please do not enter any personal or private information when completing this survey. Thanks for helping us to continually improve!
1.Please rate your overall experience with GCB's Online Banking System.
Poor
Fair
Satisfactory
Very Good
Exceptional
N/A
Overall Rating
2.How do you prefer to access GCB Online Banking?
3.Please rate the customer service you received with regard to GCB Online Banking.
Poor
Fair
Satisfactory
Very Good
Exceptional
N/A
Service Rating
4.Please rate our Bill Pay Service.
Poor
Fair
Satisfactory
Very Good
Exceptional
N/A
Bill Pay Rating
5.Please rate our eStatement service (accessing periodic account statements online or through our mobile app).
Poor
Fair
Satisfactory
Very Good
Exceptional
N/A
eStatement Rating
6.Please rate our GCB Mobile Banking App.
Poor
Fair
Satisfactory
Very Good
Exceptional
N/A
Mobile App Rating
7.Have you tried using Zelle®?
Yes, I use it regularly.
Yes, I've tried it.
No, but I'm interested.
No, and I am not interested.
Unaware of service
N/A
Zelle® Use
8.If you've used Zelle®, how useful was the service?
Not Useful
Somewhat Useful
Very Useful
Exceptional
Unaware of service
N/A
Zelle® Rating
9.How useful have you found our Card Connect service?
Not Useful
Somewhat Useful
Very Useful
Exceptional
Unaware of service
N/A
Card Connect Rating
10.How useful have you found our Credit Score service?
Not Useful
Somewhat Useful
Very Useful
Exceptional
Unaware of service
N/A
Credit Score Rating
11.Are there any services not currently being offered that you would like to see added to GCB Online Banking?
12.Please provide any other comments or suggestions you would like to share with us.
13.If you would like a response to any of your comments, please enter your email address.
Please do not enter any personal or private information when submitting this survey. Thank you for your time.