This is the guest services quiz. You should have already gone through the power point which had all of the answers. Please answer each question to the best of your ability. If you pass, you may begin taking the next steps to volunteer

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* 1. Which is more important?

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* 2. True/False Halifax Humane Society is a 501 (c)(3) Private non profit organization which was founded in 1937

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* 3. By promoting our goods and services, you become a

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* 4. Who is responsible for good guest services?

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* 5. Which Phrase should you avoid saying?

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* 6. What does L.A.S.T stand for

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* 7. How many positive experiences does it take to make up for 1 bad experience?

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* 8. What is your next step?

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* 9. What is your first and last name?

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