Guest Services Quiz This is the guest services quiz. You should have already gone through the power point which had all of the answers. Please answer each question to the best of your ability. If you pass, you may begin taking the next steps to volunteer OK Question Title * 1. Which is more important? What you say The way you say it 50/50 OK Question Title * 2. True/False Halifax Humane Society is a 501 (c)(3) Private non profit organization which was founded in 1937 True False OK Question Title * 3. By promoting our goods and services, you become a Salesman Brand Ambassador Staff HHS Representative OK Question Title * 4. Who is responsible for good guest services? Dog Walkers Welcome Desk Admissions Lobby Cat Socializers All of the Above OK Question Title * 5. Which Phrase should you avoid saying? “I will be with you in just one moment" “Could you please…” “Wait here” “Unfortunately, I cannot allow that but…” OK Question Title * 6. What does L.A.S.T stand for Look, Acknowledge, Solve, Thank Listen, Apologize, Solve, Thanks Listen, Acknowledge, Solve, Thank Look, Apologize, Solve, Thank OK Question Title * 7. How many positive experiences does it take to make up for 1 bad experience? 10 11 12 13 OK Question Title * 8. What is your next step? Start Volunteering Contact Volunteer Manager to be set up with a mentor Wait for the volunteer manager to contact you OK Question Title * 9. What is your first and last name? OK DONE