We are hiring a Customer Service Representative to manage customer queries and complaints. You may be asked to process orders, modifications and escalate complaints across a number of communication channels. To do well in this role you will need to be able to remain calm when customers are frustrated and have experience working with computers. This is a Full-Time position and applicant MUST be local to the Orange County.
Customer Service Representative Responsibilities:
Maintain a positive, empathetic and professional attitude towards customers at all times. Respond promptly to customer inquiries. Communicate with customers through various channels. Acknowledge and resolve customer complaints. Know our products inside and out so you can answer questions. Process orders, forms, applications and requests. Communicate and coordinate with colleagues as necessary. Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements:
High school diploma, general education degree or equivalent. Ability to stay calm when customers are stressed or upset. Comfortable using computers. Experience working with customer support. Excellent verbal and written communication skills.
Our Dream Teammate will be:
MASSIVELY Organized A Proactive Problem Solver Willing to learn CRM platforms Marketing minded in Social Media Enthusiastic and Positive Friendly and Personable Driven...like crazy driven! Initiative Taker Very Flexible in their Schedule Self Motivated Ninja Full of Love, Compassion, and Empathy… yet Bold Able to anticipate needs and provide solutions Always learning and coachable Very Comfortable in our Casual Home Setting
Character traits (These are Musts):
Get it Done Attitude Detail Oriented High Integrity Self-Disciplined Caring Demeanor Committed & Determined Consistently Positive Attitude & Solution Oriented Excellent Team Player Continual Learner Humility
