Customer Service Representative

Customer Service Representative Job Description

We are hiring a Customer Service Representative to manage customer queries and complaints.  You may be asked to process orders, modifications and escalate complaints across a number of communication channels.  To do well in this role you will need to be able to remain calm when customers are frustrated and have experience working with computers.  This is a Full-Time position and applicant MUST be local to the Orange County.

Customer Service Representative Responsibilities:

Maintain a positive, empathetic and professional attitude towards customers at all times.
Respond promptly to customer inquiries.
Communicate with customers through various channels.
Acknowledge and resolve customer complaints.
Know our products inside and out so you can answer questions.
Process orders, forms, applications and requests.
Communicate and coordinate with colleagues as necessary.
Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

High school diploma, general education degree or equivalent.
Ability to stay calm when customers are stressed or upset.
Comfortable using computers.
Experience working with customer support.
Excellent verbal and written communication skills.

Our Dream Teammate will be:

A Proactive Problem Solver
Willing to learn CRM platforms
Marketing minded in Social Media
Enthusiastic and Positive
Friendly and Personable crazy driven!
Initiative Taker
Very Flexible in their Schedule
Self Motivated Ninja
Full of Love, Compassion, and Empathy… yet Bold
Able to anticipate needs and provide solutions
Always learning and coachable
Very Comfortable in our Casual Home Setting

Character traits (These are Musts):

Get it Done Attitude
Detail Oriented
High Integrity
Caring Demeanor
Committed & Determined
Consistently Positive Attitude & Solution Oriented
Excellent Team Player
Continual Learner