Customer Preference Survey

As we continue to grow each year, both in customers and employees, it has become increasingly difficult to have all our customers' likes, dislikes, and various information at our fingertips.

We are planning to implement a new system to help our crew leaders give better service and be more efficient on the road.

Please take five minutes to respond to this survey and help us get to the next level!

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* 1. Please provide personal information:

Name

Address

City

State

Zip code

Home Phone

Cell phone

Email address

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* 2. Preferred method of contact:

Phone

Text message

US Mail

Other (please specify)

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* 3. Do you have any favorite flowers and or colors you like in your gardens?

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* 4. Do you have any flowers and or colors you do NOT want in your gardens?

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* 5. Do you want to be notified when we are coming to your property?

Yes...I need to know exactly when you are coming.

Yes...I need to know what day you are coming.

Yes...Let me know approximately when/what week you are coming.

No...Just get the work done.

Other (please specify)

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* 6. Do you want to be present while our crew is there?

Yes

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* 7. Are there any days that you do NOT want us to service your gardens? Choose all that apply.

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Any Holiday

None

Other (please specify)

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* 8. Ideally, how often would you like us to service your gardens? Choose all that apply.

Only when called.

Once a week

Every 10 days

Every 2 weeks

Once a month

Spring Clean-up

Mid-season visit

Fall Clean-up

Just take care of my gardens and keep them pretty

Other (please specify)

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* 9. Are you happy with our services?

	Not at all	Somewhat	Good	Very Good	Excellent
Overall Satisfaction	Overall Satisfaction Not at all	Overall Satisfaction Somewhat	Overall Satisfaction Good	Overall Satisfaction Very Good	Overall Satisfaction Excellent
Employee Professionalism	Employee Professionalism Not at all	Employee Professionalism Somewhat	Employee Professionalism Good	Employee Professionalism Very Good	Employee Professionalism Excellent
Employee Knowledge	Employee Knowledge Not at all	Employee Knowledge Somewhat	Employee Knowledge Good	Employee Knowledge Very Good	Employee Knowledge Excellent
Response to requests	Response to requests Not at all	Response to requests Somewhat	Response to requests Good	Response to requests Very Good	Response to requests Excellent
Communication	Communication Not at all	Communication Somewhat	Communication Good	Communication Very Good	Communication Excellent

Other (please specify)

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* 1. Please provide personal information:

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* 2. Preferred method of contact:

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* 3. Do you have any favorite flowers and or colors you like in your gardens?

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* 4. Do you have any flowers and or colors you do NOT want in your gardens?

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* 5. Do you want to be notified when we are coming to your property?

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* 6. Do you want to be present while our crew is there?

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* 7. Are there any days that you do NOT want us to service your gardens? Choose all that apply.

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* 8. Ideally, how often would you like us to service your gardens? Choose all that apply.

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* 9. Are you happy with our services?

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* 10. Do you have any suggestions or criticisms for us? Are there any other services you would like us to provide?