The Platinum Awards recognize land border duty free stores that exemplify best practices in all aspects of its operations. The staff foster exceptional customer experience practices and demonstrate innovation and vision for a thriving duty free industry.

Sponsored by Americas Duty Free & Travel Retail Magazine


Judging criteria:
  • Product display and merchandising (25%)
  • Maintains a clean well-kept shopping environment (25%)
  • Contributes to growth, innovation and product development (25%)
  • Collaborative and knowledgeable staff (25%)

Voting criteria: Supplier members selling their products in more than one province are eligible to vote.

Operator Submissions: store operators were given the opportunity to submit an overview outlining how their stores meets the above criteria, for consideration by suppliers.View Submissions. A list of all eligible stores are provided below.


Deadline for voting is Friday, September 20, 2019.

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* Supplier Company Name:

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* Eligibility Requirement: suppliers must be selling to stores in more than one province. Please confirm by listing stores in 2 different provinces.

Voting Process: list your top three stores for each Category (A & B) and rank each on the provided criteria points. Points will be tabulated with a maximum 80 points – the store with the highest overall points within each Category will determine the winner.
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Category A Stores:

Abbotsford Duty Free Kingsgate Duty Free Shop
Aldergrove Duty Free Shop Ltd. Kitt’s Duty Free Shop
Altan Duty Free North Portal Duty Free Shop
Boutique Hors Taxes de la Beauce Inc. Osoyoos Duty Free Shop
Boutique Hors Taxes de Stanhope Peace Garden Duty Free Inc.
Carway Duty Free Sault Ste. Marie Duty Free Store
Fort Duty Free Tobacco Plains Duty Free Shop
Johnstown Duty Free Shop  

Question Title

* Vote Category A store #1:

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* Rank Store #1 on the following criteria:

  Poor Fair Good Excellent
Product display and merchandising
Maintains a clean well-kept shopping environment
Contributes to growth, innovation and product development
Collaborative and knowledgeable staff

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* Vote Category A store #2:

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* Rank Store #2 on the following criteria:

  Poor Fair Good Excellent
Product display and merchandising
Maintains a clean well-kept shopping environment
Contributes to growth, innovation and product development
Collaborative and knowledgeable staff

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* Vote Category A store #3

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* Rank Store #3 on the following criteria:

  Poor Fair Good Excellent
Product display and merchandising
Maintains a clean well-kept shopping environment
Contributes to growth, innovation and product development
Collaborative and knowledgeable staff
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Category B Stores:

Ambassador Bridge Duty Free Niagara Duty Free
Blue Water Bridge Duty Free Queenston-Lewiston Duty Free
Boutique Hors Taxes de l’Est Thousand Islands Tax/Duty Free
Boutique Hors Taxes de Philipsburg Windsor-Detroit Tunnel Duty Free
Emerson Duty Free West Coast Duty Free Store
Importations Guay Ltée  


Question Title

* Vote Category B store #1:

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* Rank Store #1 on the following criteria:

  Poor Fair Good Excellent
Product display and merchandising
Maintains a clean well-kept shopping environment
Contributes to growth, innovation and product development
Collaborative and knowledgeable staff

Question Title

* Vote Category B store #2:

Question Title

* Rank Store #2 on the following criteria:

  Poor Fair Good Excellent
Product display and merchandising
Maintains a clean well-kept shopping environment
Contributes to growth, innovation and product development
Collaborative and knowledgeable staff

Question Title

* Vote Category B store #3

Question Title

* Rank Store #3 on the following criteria:

  Poor Fair Good Excellent
Product display and merchandising
Maintains a clean well-kept shopping environment
Contributes to growth, innovation and product development
Collaborative and knowledgeable staff
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