Your Experience with Office Staff Question Title * 1. When you phoned our office to get an appointment for care you needed right away, did you get an appointment as soon as you needed? Never Sometimes Usually Always Question Title * 2. During your most recent visit, did the medical assistants at our office treat you with courtesy, respect and were they friendly? Yes, definitely Yes, somewhat No Question Title * 3. How easy was it to talk to the Medical Assistants at our office about your medical issue(s), medication(s), ect? Extremely easy Very easy Somewhat easy Not so easy Not at all easy Question Title * 4. During this office visit, did medical assistants explain things in a way you could understand? Never Sometimes Usually Always Question Title * 5. During your most recent visit, were the medical assistants at Mid Florida Kidney and Hypertension Care office as helpful as you thought they should be? Yes, definitely Yes, somewhat No Question Title * 6. When I left the office, I received the instructions of my.... Medication updates Radiology Test form(s) Lab form(s) Referral information I received instructions for one or more of the above that I needed after my office visit I received instructions for all of the above after my office visit I was not given any instructions after my office visit Question Title * 7. Does the medical assistant from our office follow up to give your blood test and/or radiology test results? Yes No Question Title * 8. During your call to the office, Did the medical assistants listen carefully to your concern or question and relay to the healthcare provider? Never Sometimes Usually Always Question Title * 9. Did the medical assistant respond to a phone call to our office within 24 to 48 hours of your concern, question or request? Always Most of the time About half of the time Once in a while Never Question Title * 10. How would you rate the office staff? Done