Morgantown Monongalia Metropolitan Planning Organization

The Morgantown Monongalia Metropolitan Planning Organization is assisting the Mountain Line Transit Authority in developing a short to medium term strategic plan for the bus system. In collaboration with the community and stakeholders, the plan will guide Mountain Line investments to the year 2025.

This brief survey will only take 5 minutes. Thank you for your feedback!

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* 1. How often to you ride Mountain Line buses? (check one)

Every day

Most days a week

Some days each week

A few times a month

Not often or never

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* 2. Indicate the reasons you use Mountain Line. (Check all the apply)

Education/Training (Class, School)

Bank

Employment (Work or Job Interviews)

Social Services (Counselor, Social Worker)

Rec Center or Health Facility (Exercise)

Income Maintenance (Food Stamp, SS Office)

Nutrition (Trips to Meal Site or Restaurant) Shopping/Entertainment (Movies, etc.)

Health/Medical (Doctor, Drug Store)

Residential (Activities of Group Residences)

Health Maintenance (Dialysis/Repeat Trips)

Day Care

Social (Visits to friends/relatives)

Adult Day Care

Recreation (Sporting Events/Cultural Events)

Mental Health (Day Treatment)

Please list any other reason you use Mountain LIne:

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* 3. What is your biggest challenge using Mountain Line?

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* 4. What would get you to ride Mountain Line more often?

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* 5. Potential ideas for improvements to the bus system are listed below. Check your top three that are most important to guide Mountain Line in the next five years.

Increased Bus Frequency - Buses come more frequently, reducing the time spent waiting

Improved Weekend Bus Service - Consistent service that allows riders to travel on the bus as easily on weekends as on weekdays

Better Bus Stop Access and Quality - Examples include safe, pleasant, well lit, easily walkable, and covered bus stops that protect waiting passengers from weather

Better Customer Information - Examples include real-time information on when the next bus is coming, easily understood system map, and better information on how to pay for and ride the bus

Better Wayfinding and Signage - Examples include bus header signs, improved signage at connections between PRT stations and Mountain Line service, and information digitally available to customers

New routes covering more places across the region - Examples include investing in bus service to places not currently served

Better Customer Experience - Examples include dependable, fast, and clean buses that create a positive experience for passengers

Centrally located transit hub - A downtown facility to find transit information, easily transfer between bus routes, and connect to other modes of transportation

Earlier and later bus service each day - More buses for early morning workers, people who work late in the day, and travelers to entertainment destinations

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* 6. Please provide any additional thoughts or comments.

Thank you for your feedback! Please visit http://www.busride.org/ and https://www.plantogether.org/ for more information and to stay informed.