Communication Styles- DISC Training

Have you ever tried talking to someone at work — only to be met with a condescending response? Have you ever been assigned a task with little explanation, only to have a manager tell you to figure it out yourself? These off-putting behaviors can easily be attributed to differences in communication styles that could be holding you back.

Communication can be broken down into styles — and just like everyone has a different personal style that might be reflected in how they present themselves physically, they also have a different style of communication that surfaces in their interpersonal relationships. This is not just limited to verbal communication; it also translates into visual communication like body language and written communication.

All types of communication can have their pros and cons. There are aspects of everyone’s communications styles that make for effective communication, but that same communication style might alienate some individuals and create disconnects. Understanding how these communications styles play out is vital for communication that excels.

DISC Training

Complete the online Disc Profile Test

https://www.123test.com/disc-personality-test/

Email results at the bottom of the test to trainer to print

Read through your results and highlight two areas you are highest in and two areas you are lowest in
DOMINANT - High D's

The type who wants to win
“Just do it”
Adventuresome, Competitive, Daring, Decisive, Direct, Innovative, Persistent, Problem Solver
Enjoys Certainty and Significance as core need
Core Value is Courage
Backs oneself as a leader
Enjoys Efficiency and Decisiveness
Organiser, forward thinker, enjoys challenges, initiates action, gets the job done

DOMINANT LIMITATIONS
Under Stress can be:
Demanding, nervy, aggressive & egotistical
May overuse position
Set standards too high
Lacks tact and diplomacy
Take on too much, too soon, too far
Fear loss of control

DO'S FOR A DOMINANT
Be direct
Provide alternatives
Ensure they “win”
Give immediate feedback
Concentrate on subject
Act quickly
Let them speak & listen
Focus on issues
Show interest
Enjoy the battle

AVOID FOR DOMINANTS
Going into details
Providing too much information
Trying to control the situation
Talk too much
Loose focus
Slow down
Taking issues personally
Getting emotional
INFLUENCER - High I's

The type who wants to be liked
“Let’s do it happily”
Charming, Confident, Convincing, Enthusiastic, Inspiring, Optimistic, Persuasive, Sociable
Core Needs are Variety and Connection
Core Value Love & Fun
Optimism and enthusiasm, creative problem solving, motivates others towards goals, team player, negotiates conflict.

INFLUENCER LIMITATIONS
Under stress can be:
Self-promoting, overly optimistic, scatterbrain
Can have an inattention to detail
Be unrealistic in approaching people
Trust people indiscriminately
Be a situational listener
Fears rejection

DO'S FOR A INFLUENCER
Maintain a positive atmosphere
Help to achieve recognition
Allow them to express themselves
Take time to chat and talk
Be more expressive & enthusiastic
Focus on the big picture
Focus on the people aspects
Be a friend & speak about feelings

AVOID FOR INFLUENCERS
Talking too many details
Failing to socialise
Bringing up negative issues
Failing to have fun
Setting restrictions
Being too practical
Being too pessimistic
Ignoring
COMPLIANT- HIGH C's

The type who wants to be right
“Let’s do it Right”
Accurate, Analytical, Conscientious, Courteous, Diplomatic, Fact Finder, High Standards, Patient, Precise
Core Needs are Certainty & Significance
Core Value is Respect
Maintains high standards, conscientious & steady, defines, clarifies, gets information & tests, comprehensive problem solver

COMPLIANT LIMITATIONS
Under stress can be:
Pessimistic, fussy, picky, overcritical of themselves
Can be defensive when criticised
Get bogged down in details
Be overly intense for the situation
Appear somewhat aloof and cool
Fears Criticism of work

DO'S FOR A COMPLIANT
Listen carefully
Answer questions calmly & quietly
Be thorough
Provide facts
Remember to include all relevant information
Slow down your presentation
Use written supporting materials
Find out what the key issues are on them
Control your own activity

AVOID FOR COMPLIANTS
Moving too fast
Touching
Spending too much time with small talk
Moving too slow
Loosing patience in providing all the requested information
Expecting decisions right away
Putting pressure on
STABILITY- High S's

The type who wants to be comfortable
“Let’s do it together”
Amiable, good listener, relaxed, stable, team player, friendly, patient, sincere, steady, understanding
Core needs of comfort & connection
Core value is family
Dependable team player
Works for a leader & a cause
Is patient & empathetic
Is logical & wise
Is service orientated

STABILITY LIMITATIONS
Under stress tends to be:
Too willing & agreeable
Unconcerned
Hesitant
Inflexible
Will yield to avoid controversy
Dislikes unwarranted change
Has difficultly dealing with diverse situation
Fears instability

DO'S FOR STABILITY
Proceed in a logical manner
Ask specific questions to find out true needs
Provide support
Provide precedents to reduce uncertainty
Remember fairness & justice
Slow down
Build trust & be sincere
Focus on people
Secure commitment piece by piece

AVOID FOR STABILITY
Never forget your promises
Making unexpected changes
Being dominant
Being unreliable
Forgetting to provide enough information
Moving to fast
Being inpatient








Question Title

* 1. What type of communication style are you? You may be a mixture of a couple of styles. Give a description of the communication traits you exhibit from the 4 types of styles above.

Question Title

* 2. Student Details

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