Having read the article “Putting Client Expectations to Work” in the March/April 2021 issue of Massage & Bodywork, and understanding how those expectations can improve therapeutic outcomes, take this brief survey on how you set client expectations in your own practice.

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* 1. How do current and potential clients see evidence of your training, skill, and benefit to others? (check all that apply)

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* 2. Do you ask clients about their goals and expectations regarding the work you do together? This could be simply asking your client, “Is there anything you want to make sure we cover in today’s session?”

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* 3. Communication is very important for the client experience, and also for building client expectations. How do you use communication to strengthen that alliance with clients? (check all that apply)

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* 4. When considering client expectations, are your COVID protocols communicated clearly and thoroughly to clients, in advance of their treatment?

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* 5. Do you give clients a choice of modalities and techniques to be implemented during their session?

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* 6. Do you give clients an opportunity to tell you before each session what it is they want to focus on or address during their time with you?

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* 7. How would you rate yourself regarding your care and concern for clients?

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* 8. Do you have an “expectation ambassador,” the person who first interacts with the client and has the potential to set a positive client/therapist context from the beginning?

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