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Dear Student,
Your feedback is valuable in helping us to improve the quality of your experience at Children's Service Education. Please answer the below questions honestly and thoughtfully. Your answers are anonymous.

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* 1. What course are you studying at CSE?

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* 2. How long have you been studying at CSE?

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* 3. Why did you choose to come to CSE?

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* 4. How did you enrol at CSE?

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* 5. What is your nationality?

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* 6. Do you have a job while you are studying at CSE?

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* 7. If you answered 'Yes' to the above question. Which industry are you working in?

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* 8. If you have a job in the Childcare Industry, did you get this job from your CSE vocational placement?

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* 9. Pre-enrolment and commencement:
(Please only answer these questions if you are in your FIRST TERM with CSE)

  Strongly agree Agree Disagree Strongly disagree
I received clear and accurate information regarding the course details and requirements before my enrolment
I received clear and accurate information about the tuition fees before my enrolment
I received clear and accurate information about CSE refund policies before my enrolment
I received adequate notification about the tuition fee payment for the each term, e.g. amount owing and due date.
I received clear and accurate information about living in Melbourne before my enrolment
I received clear and accurate information about my career and education opportunities after my training
I was given the opportunity to have my existing knowledge and skills recognised
I received clear information about the date and time of the CSE Orientation Session
Overall, I was satisfied with the enrolment process at CSE

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* 10. General Course Feedback:

(In order to provide specific feedback about your Trainer(s) please complete a separate Trainer Feedback Survey).

  Strongly agree Agree Disagree Strongly disagree
I found the classroom based lesson content interesting and engaging
I found the classroom based lesson content relevant and useful
I enjoyed the classroom based component of the course
I found the online learning content and activities interesting and engaging
I found the online learning content and activities relevant and useful
I found there was the right amount of online learning content each week
I found the online learning platform, Moodle, easy to use
I enjoyed the online learning component of the course
I found the assessments were clear and easy to understand
I found the assessments were fair and pitched at the right level
I found the assessments relevant and useful
I found there was the right amount of assessments

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* 11. Campus and Facilities:

  Strongly agree Agree Disagree Strongly disagree
I was satisfied with my classroom
I was satisfied with the student common rooms
I was satisfied with the student kitchens
I was satisfied with the number of computers available to students
I was satisfied with the times the computers were available to students
I found the student computers were reliable and easy to use
I found the student computers were fast enough
I found the student computers met my needs
I was satisfied with the access and procedure around printing and photocopying
I was satisfied with the bathroom facilities
I was satisfied with the cleanliness of the bathrooms
I was satisfied with the reception area

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* 12. Staff Support:

  Strongly agree Agree Disagree Strongly disagree
CSE staff treated me with respect
CSE staff listened to my needs
CSE staff were helpful and supportive in dealing with my enquiries/requests
CSE staff were knowledgeable and well informed in dealing with my enquiries/requests
I was happy with the level of service provided by the Student Services team at the front counter
I was happy with the level of service provided by the CSE administration support team.
I was happy with the level of service provided by the CSE Education Manager

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* 13. Vocational Placement:
(If you have not been on work placement please SKIP these questions)

  Strongly agree Agree Disagree Strongly disagree
The vocational placement information presentation was useful
I felt I was well informed about what was expected of me during the vocational placement
I was well informed about when a trainer would be visiting me
I was satisfied with the trainer visit
I was able to put into practice what I learnt in class during the vocational placement
I feel the vocational placement was good preparation for my future employment
I was satisfied with the service provided by the CSE vocational placement coordinator
Overall, I was satisfied with the vocational placement

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* 14. Study Support and English Assistance Program:
(If you have not attended the Study Support Classes please SKIP these questions)

  Strongly agree Agree Disagree Strongly disagree
I attended the Study Support and/or English Assistance Program regularly
I found the sessions helpful
I found the sessions interesting
The sessions focussed on the Children's Services course material
I was able to receive enough personal attention in the sessions
I was happy with the scheduling of the lessons
I would like to be able to attend more English Assistance lessons
I would like to be able to attend more Study Support lessons

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* 15. Social Events:
(If any of the questions about Social Events are not applicable to you, please SKIP them)

  Strongly agree Agree Disagree Strongly disagree
I attended social events organised by CSE /ABILITY English
I found the social events to be well organised
I found the social events were a fair price
I found the social events a good way to meet other students
I found the social events helped me to settle in Australia
I found the social events were fun
I received clear and accurate information about upcoming social events
I would recommend other students to attend CSE / ABILITY social events

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* 16. I kept myself up to date with social events at CSE via:
(More than one answer possible)

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* 17. On a scale of 1 to 10, where 1 means 'not at all likely' and 10 means 'highly likely', how likely would you be to recommend Children's Services Education to a friend or colleague?

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* 18. What were the strengths of CSE over the last term?

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* 19. Where could CSE have improved over the past term?

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* 20. What are your plans after you complete your course at CSE?
(More than one answer possible)

On behalf of CSE management we thank you for your time.

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