* 1. In your most recent customer service experience, how would you rate the level of services you received?

* 2. Was there anything that particularly stood out about your service experience?

* 3. What is the nature of the issue you were seeking assistance on?

* 4. Which department and/or staff member handled your issue?

* 5. Did you get a full resolution to your issue

* 6. If yes, how much time did it take us to address your issue and concerns?

* 7. Did you have to do a reminder to have a resolution?

* 8. What changes would most improve our new service?

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