Client Survey

Question Title

* 1. How did you learn about MCLS?

Referral by another organization

Social media

Internet/web search

Friend/family member/person I know

Don't know/not sure

Other (please specify)

Question Title

* 2. If you were referred by another organization, please specify which one:

Question Title

* 3. What kind of service did MCLS provide? (check all that apply)

Gave me information (e.g. about a person or organization that could help me)

Gave me advice

Reviewed my documents

Drafted documents for me

Attended a meeting, hearing, court with me

Delivered a presentation about MCLS services and/or the law

Other (please specify)

Question Title

* 4. The clinic was accessible by phone (someone answered or I was able to leave a message):

Strongly Disagree

Disagree

Neither Agree nor Disagree

Agree

Strongly Agree

Not applicable

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* 5. Please rate your experience of the following:

	Strongly Agree	Somewhat Agree	Neutral	Somewhat Disagree	Strongly Disagree	N/A
It was easy for me to find information about the services provided by MCLS	It was easy for me to find information about the services provided by MCLS Strongly Agree	It was easy for me to find information about the services provided by MCLS Somewhat Agree	It was easy for me to find information about the services provided by MCLS Neutral	It was easy for me to find information about the services provided by MCLS Somewhat Disagree	It was easy for me to find information about the services provided by MCLS Strongly Disagree	It was easy for me to find information about the services provided by MCLS N/A
MCLS staff were courteous and pleasant	MCLS staff were courteous and pleasant Strongly Agree	MCLS staff were courteous and pleasant Somewhat Agree	MCLS staff were courteous and pleasant Neutral	MCLS staff were courteous and pleasant Somewhat Disagree	MCLS staff were courteous and pleasant Strongly Disagree	MCLS staff were courteous and pleasant N/A
MCLS responded to my questions with clear explanations, including my rights and responsibilities	MCLS responded to my questions with clear explanations, including my rights and responsibilities Strongly Agree	MCLS responded to my questions with clear explanations, including my rights and responsibilities Somewhat Agree	MCLS responded to my questions with clear explanations, including my rights and responsibilities Neutral	MCLS responded to my questions with clear explanations, including my rights and responsibilities Somewhat Disagree	MCLS responded to my questions with clear explanations, including my rights and responsibilities Strongly Disagree	MCLS responded to my questions with clear explanations, including my rights and responsibilities N/A
I was provided updates about the steps they were taking with my legal issue	I was provided updates about the steps they were taking with my legal issue Strongly Agree	I was provided updates about the steps they were taking with my legal issue Somewhat Agree	I was provided updates about the steps they were taking with my legal issue Neutral	I was provided updates about the steps they were taking with my legal issue Somewhat Disagree	I was provided updates about the steps they were taking with my legal issue Strongly Disagree	I was provided updates about the steps they were taking with my legal issue N/A
MCLS helped me understand my legal issue and the legal process	MCLS helped me understand my legal issue and the legal process Strongly Agree	MCLS helped me understand my legal issue and the legal process Somewhat Agree	MCLS helped me understand my legal issue and the legal process Neutral	MCLS helped me understand my legal issue and the legal process Somewhat Disagree	MCLS helped me understand my legal issue and the legal process Strongly Disagree	MCLS helped me understand my legal issue and the legal process N/A
I felt listened to	I felt listened to Strongly Agree	I felt listened to Somewhat Agree	I felt listened to Neutral	I felt listened to Somewhat Disagree	I felt listened to Strongly Disagree	I felt listened to N/A
I feel that I have more confidence in dealing with my legal issues	I feel that I have more confidence in dealing with my legal issues Strongly Agree	I feel that I have more confidence in dealing with my legal issues Somewhat Agree	I feel that I have more confidence in dealing with my legal issues Neutral	I feel that I have more confidence in dealing with my legal issues Somewhat Disagree	I feel that I have more confidence in dealing with my legal issues Strongly Disagree	I feel that I have more confidence in dealing with my legal issues N/A
MCLS helped me increase my ability to advocate for myself	MCLS helped me increase my ability to advocate for myself Strongly Agree	MCLS helped me increase my ability to advocate for myself Somewhat Agree	MCLS helped me increase my ability to advocate for myself Neutral	MCLS helped me increase my ability to advocate for myself Somewhat Disagree	MCLS helped me increase my ability to advocate for myself Strongly Disagree	MCLS helped me increase my ability to advocate for myself N/A
I would recommend MCLS to others	I would recommend MCLS to others Strongly Agree	I would recommend MCLS to others Somewhat Agree	I would recommend MCLS to others Neutral	I would recommend MCLS to others Somewhat Disagree	I would recommend MCLS to others Strongly Disagree	I would recommend MCLS to others N/A

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* 6. The clinic was conveniently located (easy to find and to get to):

Strongly Disagree

Disagree

Neither Agree nor Disagree

Agree

Strongly Agree

Not applicable

Question Title

* 7. If the clinic was not conveniently located, please provide the reason you felt it was not:

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* 8. What have you found most helpful about your experience with MCLS?

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* 9. What was least helpful? How can MCLS improve?

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* 10. How satisfied were you overall with the service you received from the clinic?

Very dissatisfied

Dissatisfied

Neutral

Satisfied

Very satisfied

Not applicable

Client Survey

Mississauga Community Legal Services

Question Title

* 1. How did you learn about MCLS?

Question Title

* 2. If you were referred by another organization, please specify which one:

Question Title

* 3. What kind of service did MCLS provide? (check all that apply)

Question Title

* 4. The clinic was accessible by phone (someone answered or I was able to leave a message):

Question Title

* 5. Please rate your experience of the following:

Question Title

* 6. The clinic was conveniently located (easy to find and to get to):

Question Title

* 7. If the clinic was not conveniently located, please provide the reason you felt it was not:

Question Title

* 8. What have you found most helpful about your experience with MCLS?

Question Title

* 9. What was least helpful? How can MCLS improve?

Question Title

* 10. How satisfied were you overall with the service you received from the clinic?

Question Title

* 11. What other suggestions or comments would you like to share with us today?