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* 1. Ability to get an appointment

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* 2. Hours the clinic is open

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* 3. Quick response to your phone calls

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* 4. Time you waited until the Doctor saw you

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* 5. How well your Doctor listened to you and treated you with respect

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* 6. How well your Doctor gave you good advice and treatment

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* 7. The Doctor supports and encourages you to take an active role in your child's healthcare

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* 8. The Doctor and clinical staff were able to answer your questions

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* 9. The clinical staff was friendly and helpful

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* 10. The office kept you up to date on tests and referrals

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