Core Technology - Document and Video Survey

Question Title

* 2. What was the main topic of the document or video?

Talon

TIMS

Officer Daily

Call For Service

T-DEx

Mobile Product (Talon React)

Authentication Matrix

Question Title

* 3. If applicable, what was the sub-topic of the document or video?

ANI/ALI

CAD Connect

CAD Import

Clery Reporting

Core Secure Documents

Crash Import

Crime Connect

Crime Mapping

Dashboard

eJail Exchange

Evidence Scan & Audit

External Device Reader interface

False Alarm Billing

Multi-jurisdiction Interface

NIBRS (MICR, WIBRS, etc.)

Scanning interface

Supervisory Review

Ticket Import

Workflow

Other (please specify)

Question Title

* 4. How do you rate the documentation or video you recently viewed?

	Very Satisfied	Somewhat Satisfied	Neither satisfied not dissatisfied	Somewhat dissatisfied	Very dissatisfied	N/A
Structure/Ease of finding required information	Structure/Ease of finding required information Very Satisfied	Structure/Ease of finding required information Somewhat Satisfied	Structure/Ease of finding required information Neither satisfied not dissatisfied	Structure/Ease of finding required information Somewhat dissatisfied	Structure/Ease of finding required information Very dissatisfied	Structure/Ease of finding required information N/A
Sufficiency of information	Sufficiency of information Very Satisfied	Sufficiency of information Somewhat Satisfied	Sufficiency of information Neither satisfied not dissatisfied	Sufficiency of information Somewhat dissatisfied	Sufficiency of information Very dissatisfied	Sufficiency of information N/A
Ease of understanding the information	Ease of understanding the information Very Satisfied	Ease of understanding the information Somewhat Satisfied	Ease of understanding the information Neither satisfied not dissatisfied	Ease of understanding the information Somewhat dissatisfied	Ease of understanding the information Very dissatisfied	Ease of understanding the information N/A
Aesthetical impression/layout	Aesthetical impression/layout Very Satisfied	Aesthetical impression/layout Somewhat Satisfied	Aesthetical impression/layout Neither satisfied not dissatisfied	Aesthetical impression/layout Somewhat dissatisfied	Aesthetical impression/layout Very dissatisfied	Aesthetical impression/layout N/A

Question Title

* 5. Did our documentation or video answer all of your questions?

Yes

If No, what do you wish you would have learned, or what questions were not answered?

Question Title

* 6. Which information within the documentation or video was most important to you?

Question Title

* 7. When you need help with your Core Technology product, how do you get the information you need to solve your problem, and how often do you use these methods?

	Always	Usually	Occasionally	Rarely	Never
Ask a colleague or coworker	Ask a colleague or coworker Always	Ask a colleague or coworker Usually	Ask a colleague or coworker Occasionally	Ask a colleague or coworker Rarely	Ask a colleague or coworker Never
Contact my company’s internal support department	Contact my company’s internal support department Always	Contact my company’s internal support department Usually	Contact my company’s internal support department Occasionally	Contact my company’s internal support department Rarely	Contact my company’s internal support department Never
Figure it out myself	Figure it out myself Always	Figure it out myself Usually	Figure it out myself Occasionally	Figure it out myself Rarely	Figure it out myself Never
Contact Core Technology’s Support department by phone	Contact Core Technology’s Support department by phone Always	Contact Core Technology’s Support department by phone Usually	Contact Core Technology’s Support department by phone Occasionally	Contact Core Technology’s Support department by phone Rarely	Contact Core Technology’s Support department by phone Never
Contact Core Technology’s Support department by email	Contact Core Technology’s Support department by email Always	Contact Core Technology’s Support department by email Usually	Contact Core Technology’s Support department by email Occasionally	Contact Core Technology’s Support department by email Rarely	Contact Core Technology’s Support department by email Never
Use the eLearning library to access a video	Use the eLearning library to access a video Always	Use the eLearning library to access a video Usually	Use the eLearning library to access a video Occasionally	Use the eLearning library to access a video Rarely	Use the eLearning library to access a video Never
Use the eLearning library to access documentation.	Use the eLearning library to access documentation. Always	Use the eLearning library to access documentation. Usually	Use the eLearning library to access documentation. Occasionally	Use the eLearning library to access documentation. Rarely	Use the eLearning library to access documentation. Never
Other (specified below)	Other (specified below) Always	Other (specified below) Usually	Other (specified below) Occasionally	Other (specified below) Rarely	Other (specified below) Never

Other (please specify)

Question Title

* 8. How do you use Core Technology’s technical documentation (mark all that apply)

I view a hard copy (paper) that was printed from the original PDF provided during installation.

I view a hard copy (paper) that is periodically obtained from the Core Technology e-Learning Library.

I view a PDF copy (on screen) that was provided during installation.

I view a PDF copy (on screen) that is periodically obtained from the Core Technology e-Learning Library.

Other (please specify)

Question Title

* 9. What suggestions do you have for improving our instructional material? (What I liked/disliked the most . . ., Documents or Videos I would like in the future . . ., Comments about accessing the documents or videos, etc.). Do you have any other comments?

Core Technology - Document and Video Survey

Instructional Documentation or Video Survey

Question Title

* 1. What type of instructional material did you recently view?

Question Title

* 2. What was the main topic of the document or video?

Question Title

* 3. If applicable, what was the sub-topic of the document or video?

Question Title

* 4. How do you rate the documentation or video you recently viewed?

Question Title

* 5. Did our documentation or video answer all of your questions?

Question Title

* 6. Which information within the documentation or video was most important to you?

Question Title

* 7. When you need help with your Core Technology product, how do you get the information you need to solve your problem, and how often do you use these methods?

Question Title

* 8. How do you use Core Technology’s technical documentation (mark all that apply)

Question Title

* 9. What suggestions do you have for improving our instructional material? (What I liked/disliked the most . . ., Documents or Videos I would like in the future . . ., Comments about accessing the documents or videos, etc.). Do you have any other comments?

Question Title

* 10. Contact information - Optional