As part of our efforts to improve our services here at the Thunder Bay Children's Aid Society, we believe it is important to ask these questions regarding your experiences with our services.  This survey is anonymous, therefore you cannot be identified.  If you prefer the survey in another language, please let us know and we will be happy to provide that for you.

Do you agree or disagree with the following statements:

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* 1. My calls and messages were responded to within a reasonable time

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* 2. My worker was available to meet with me when needed

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* 3. I felt listened to and treated fairly

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* 4. My worker understood my situation

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* 5. I was kept informed about what was happening

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* 6. When my worker and I disagreed, we found a way to work things out

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* 7. I was treated with courtesy and respect

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* 8. My worker helped my family develop a plan that met my family's needs

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* 9. My worker made it clear to me what was needed to ensure my child(ren)'s safety and/or well-being

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* 10. My worker had the knowledge and skills to help my family

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* 11. My worker spent enough time with me when providing assistance

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* 12. My worker sought my opinion in planning and decisions about my family

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* 13. It was clearly explained to me why CAS was involved with my family

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* 14. My worker asked me questions about my social or cultural background and ancestry 

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* 15. My worker respected my social or cultural practices, or my background and ancestry in discussion and planning for my child(ren) and family

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* 16. My worker included my social or cultural practices, or my background and ancestry in discussion and planning for my child(ren) and family

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* 17. As a result of my experiences with CAS: My family and I learned useful skills

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* 18. As a result of my experiences with CAS: I learned about services in the community

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* 19. As a result of my experience with CAS: Things are getting better for my family

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* 20. Overall, I was satisfied with the services provided by Thunder Bay CAS

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* 21. My privacy was protected (note: if you disagree or strongly disagree, please explain)

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* 22. What was the most helpful about the services provided by Thunder Bay CAS?

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* 23. What would make the services provided by Thunder Bay CAS better?

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