FEEDBACK BOX Survey

As part of our efforts to improve our services, we would like to ask you a few questions regarding your experiences with service at the Thunder Bay Children’s Aid Society. You will not be identified by name. Survey results will be reported only in totals, not individually. Please let us know if you would prefer the survey in another language.

	Strongly Agree	Somewhat Agree	No Feelings Either Way	Somewhat Disagree	Strongly Disagree
I was able to speak to someone at Thunder Bay CAS when I needed to	I was able to speak to someone at Thunder Bay CAS when I needed to Strongly Agree	I was able to speak to someone at Thunder Bay CAS when I needed to Somewhat Agree	I was able to speak to someone at Thunder Bay CAS when I needed to No Feelings Either Way	I was able to speak to someone at Thunder Bay CAS when I needed to Somewhat Disagree	I was able to speak to someone at Thunder Bay CAS when I needed to Strongly Disagree
I felt listened to	I felt listened to Strongly Agree	I felt listened to Somewhat Agree	I felt listened to No Feelings Either Way	I felt listened to Somewhat Disagree	I felt listened to Strongly Disagree
I was treated with respect	I was treated with respect Strongly Agree	I was treated with respect Somewhat Agree	I was treated with respect No Feelings Either Way	I was treated with respect Somewhat Disagree	I was treated with respect Strongly Disagree
My worker(s) helped me identify good things about my family	My worker(s) helped me identify good things about my family Strongly Agree	My worker(s) helped me identify good things about my family Somewhat Agree	My worker(s) helped me identify good things about my family No Feelings Either Way	My worker(s) helped me identify good things about my family Somewhat Disagree	My worker(s) helped me identify good things about my family Strongly Disagree
Information provided to me was helpful	Information provided to me was helpful Strongly Agree	Information provided to me was helpful Somewhat Agree	Information provided to me was helpful No Feelings Either Way	Information provided to me was helpful Somewhat Disagree	Information provided to me was helpful Strongly Disagree
Overall, I am satisfied with the services provided by Thunder Bay CAS	Overall, I am satisfied with the services provided by Thunder Bay CAS Strongly Agree	Overall, I am satisfied with the services provided by Thunder Bay CAS Somewhat Agree	Overall, I am satisfied with the services provided by Thunder Bay CAS No Feelings Either Way	Overall, I am satisfied with the services provided by Thunder Bay CAS Somewhat Disagree	Overall, I am satisfied with the services provided by Thunder Bay CAS Strongly Disagree

Strongly Agree

Somewhat Agree

No Feelings Either Way

Somewhat Disagree

Strongly Disagree

I was able to speak to someone at Thunder Bay CAS when I needed to

I was able to speak to someone at Thunder Bay CAS when I needed to Strongly Agree

I was able to speak to someone at Thunder Bay CAS when I needed to Somewhat Agree

I was able to speak to someone at Thunder Bay CAS when I needed to No Feelings Either Way

I was able to speak to someone at Thunder Bay CAS when I needed to Somewhat Disagree

I was able to speak to someone at Thunder Bay CAS when I needed to Strongly Disagree

I felt listened to

I felt listened to Strongly Agree

I felt listened to Somewhat Agree

I felt listened to No Feelings Either Way

I felt listened to Somewhat Disagree

I felt listened to Strongly Disagree

I was treated with respect

I was treated with respect Strongly Agree

I was treated with respect Somewhat Agree

I was treated with respect No Feelings Either Way

I was treated with respect Somewhat Disagree

I was treated with respect Strongly Disagree

My worker(s) helped me identify good things about my family

My worker(s) helped me identify good things about my family Strongly Agree

My worker(s) helped me identify good things about my family Somewhat Agree

My worker(s) helped me identify good things about my family No Feelings Either Way

My worker(s) helped me identify good things about my family Somewhat Disagree

My worker(s) helped me identify good things about my family Strongly Disagree

Information provided to me was helpful

Information provided to me was helpful Strongly Agree

Information provided to me was helpful Somewhat Agree

Information provided to me was helpful No Feelings Either Way

Information provided to me was helpful Somewhat Disagree

Information provided to me was helpful Strongly Disagree

Overall, I am satisfied with the services provided by Thunder Bay CAS

Overall, I am satisfied with the services provided by Thunder Bay CAS Strongly Agree

Overall, I am satisfied with the services provided by Thunder Bay CAS Somewhat Agree

Overall, I am satisfied with the services provided by Thunder Bay CAS No Feelings Either Way

Overall, I am satisfied with the services provided by Thunder Bay CAS Somewhat Disagree

Overall, I am satisfied with the services provided by Thunder Bay CAS Strongly Disagree

* 1. Do you agree or disagree with the following statements: