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* 1. What is your relationship to the University?

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* 2. What area/department of the University will you be evaluating today?

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* 3. What date did you visit/call the University?

Date

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* 4. What was the nature of your visit/call?

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* 5. In thinking about your most recent experience what was the quality of customer service you received?

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* 6. The process for getting your concerns resolved was?

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* 7. If you indicated that the customer service was not satisfactory, would you please describe what happened? Or type N/A.

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* 8. The following questions pertain to the representative you spoke with recently. Please indicate whether you agree or disagree with the following:

  Strongly agree Agree Neutral Disagree Strongly Disagree
The customer service was very courteous
The customer service representative handled my concern quickly
The customer service representative was very knowledgeable

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* 9. Overall, how would you rate customer service at Grambling State University

Thank you for your feedback. We sincerely appreciate your honest opinion and will take your input into consideration when serving you in the future. If you have any comments about this survey contact the Office of Human Resources at 274-2237 or by email: hudsona@gram.edu

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