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Customer Satisfaction Survey FY 25-26

Customer Satisfaction Survey FY25/26

1.What county do you live in?(Required.)
2.Staff was courteous and helpful (Required.)
Poor
Fair
Average
Good
Excellent 
3.Staff was patient and did not rush(Required.)
Poor
Fair
Average
Good 
Excellent 
4.Staff answered questions and took interest in you(Required.)
Poor
Fair
Average
Good
Excellent 
5.Staff focused on your case and did not spend time with other issues or other people while working with you (Required.)
Poor
Fair
Average
Good
Excellent 
6.Correct Information was given to you (Required.)
Poor
Fair
Average
Good
Excellent 
7.You received a quick response to your requests (Required.)
Poor
Fair
Average
Good 
Excellent 
8.The services you were "qualified" for were provided to you (Required.)
Poor
Fair
Average
Good
Excellent 
9.You were given a clear understanding of what was required of you to receive these services (Required.)
Poor
Fair
Average
Good
Excellent 
10.You felt comfortable in sharing confidential information with our staff(Required.)
Poor
Fair
Average
Good
Excellent 
11.The area was appropriate for confidential conversations(Required.)
Poor
Fair
Average
Good
Excellent 
12.You felt your information would be kept confidential by BGCAP Staff (Required.)
Poor
Fair
Average
Good 
Excellent 
13.Facilities were clean (Required.)
Poor
Fair
Average
Good
Excellent 
14.You were comfortable during the visit (Required.)
Poor
Fair
Average
Good
Excellent 
15.You were able to find our office easily (Required.)
Poor
Fair
Average
Good
Excellent 
16.Overall rating of BGCAP Services(Required.)
Poor
Fair
Average
Good
Excellent 
17.What program did you apply for?(Required.)
18.Would you recommend BGCAP to others? (Required.)
19.Please tell us about yourself (voluntary)