MCIE is committed to continuous improvement in all areas of its operations. Your feedback is very important to us for it will provide information about areas that need Improvement. 

Please fill in this Survey as honestly as you can. Your contribution to the improvement of Student Services would be highly regarded. If we are required to take any action as a result of the survey, you will be informed. If you wish to discuss any aspect of the survey, please contact Student Support Officer or call us on 1300 737 004.

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* 1. Enter Date

Date

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* 2. Please enter the following

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* 3. Was there any specific aspect(s) of MCIE that particularly attracted you when you applied to come here?

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* 4. The sources of information that helped you to choose MCIE

  Importance to me Satisfaction
International or Domestic Brochures
Information, advice provided by agent or marketing partner
Information and advice in exhibitions
Communication from MCIE ( phone, email, letter etc)
Advertising by MCIE in my home country
MCIE Website
Other website

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* 5. The factors that attracted you to studying at MCIE were

  Importance to Me Satisfaction
Qualification from MCIE are well regarded in my home country
Academic reputation
Reputation about support provided for international students
Cost of the tuition / fees
Time it takes to complete courses
MCIE Facilities
Location

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* 6. Do you have friends/family studying at MCIE?

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* 7. Tell us about your application to study at MCIE?

  Importance to me My Satisfaction
Quick processing of my application
Helpfulness in providing course information
Accuracy of information about my course and its cost
Speed with which I received the offer letter

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* 8. Please identify the best aspect of your experience with the MCIE application & admissions process

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* 9. Please identify areas where improvement is needed with the application process

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* 10. Did you use an agent or marketing partner to apply to MCIE?

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* 11. Was the agent or marketing partner in Australia or your home country?

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* 12. Tell us about the agent or marketing partner you used to assist with your application to MCIE

  Importance to me Satisfaction
Convenience of access to the agent's office
Agent's knowledge of MCIE and its courses
Application support given by the agent
Visa support given by the agent
Agent's service quality

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* 13. Would you recommend our agent or marketing partner to another student?

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* 14. When making your application did you know you could apply directly to MCIE?

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* 15. Please rate the various elements of the student orientation at MCIE

  Importance to me Satisfaction
Welcome by senior staff
Information about the various support services available to you
Welcome pack/ Student Handbook information
Banking information
Health and counselling information
Safety and security information
Visa and immigration information
General information about the course and its contents
Information on academic advice and enrolments
Information about English language skills
Information about Australian culture
Information about Melbourne (transport etc.)
Information on further enquiries or point of contact

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* 16. Did our agent or marketing partner provide you with...

  Yes No Unsure
An appropriate knowledge and understanding of the Australian education industry?
Relevant and informative information about MCIE?
Relevant and informative information about your course?
Relevant and informative information about living and working in Melbourne?

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* 17. Did our agent or marketing partner...

  Yes No Unsure
Approach you professionally?
Have appropriate documentation and resources?
Provide you information in a honest manner and act with integrity?
Seem to be well organised?

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* 18. At Orientation, were you introduced to MCIE staff members?

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* 19. Please identify the best aspect of your experience at MCIE

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* 20. Please provide your advice on the areas that you believe MCIE needs improvement

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