Do staff return your phone calls within a reasonable amount of time?
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Did the staff introduce themselves to you?
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Did the staff explain their role before they offered care?
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Are you involved as much as you want in decisions about your treatment?
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Were your individual needs, preferences, and cultural values respected in your treatment?
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Do you feel that you are treated with courtesy and respect by Mental Health and Addictions staff?
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Do you feel that staff support your improvement and recovery?
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Do staff tell you about other services and supports available in the community?
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Do you feel that enough care is taken of any physical health problems you have (diabetes, weight gain, heart disease)?
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