2017 Augusta County Library Survey Strategic Planning Survey undertaken by ACL in 2017 Question Title * 1. Do you have a Library Card from one of the Staunton, Augusta County, or Waynesboro Libraries? Yes No Question Title * 2. On average, how often do you visit the Augusta County Library? Daily Weekly Monthly A few times a year Once a year Never Question Title * 3. Which Library do you frequent the most? Augusta County Library in Fishersville One of the Augusta County Branches (Churchville, Craigsville, Deerfield or Middlebrook) Houff Library at Blue Ridge Community College Staunton Public Library Waynesboro Public Library Question Title * 4. Which Augusta County Location do you frequent the most? Augusta County Library in Fishersville Churchville Craigsville Deerfield Middlebrook Question Title * 5. Do you use any of the following resources to download audiobooks, ebooks, or other content? Select all that apply. OverDrive Freading Hoopla Zinio for Libraries Rosetta Stone I have never used these resources to download content. Question Title * 6. Do you access Library reference resources online? Yes No Unaware of the resources Question Title * 7. If you answered Yes to the question above, what online reference resources have you used? Please select all that apply. Find it VA Tumblebooks Ancestry Library Edition Rosetta Stone I have never used any of these online resources. Learning Express Library Credo Reference Other (please specify) Question Title * 8. Customer Service Completely Dissatisfied Dissatisfied Neither Dissatisfied or Satisfied Satisfied Completely Satisfied Unable to Rate Efficiency of service Efficiency of service Completely Dissatisfied Efficiency of service Dissatisfied Efficiency of service Neither Dissatisfied or Satisfied Efficiency of service Satisfied Efficiency of service Completely Satisfied Efficiency of service Unable to Rate Friendliness of Staff Friendliness of Staff Completely Dissatisfied Friendliness of Staff Dissatisfied Friendliness of Staff Neither Dissatisfied or Satisfied Friendliness of Staff Satisfied Friendliness of Staff Completely Satisfied Friendliness of Staff Unable to Rate Availability of Staff Availability of Staff Completely Dissatisfied Availability of Staff Dissatisfied Availability of Staff Neither Dissatisfied or Satisfied Availability of Staff Satisfied Availability of Staff Completely Satisfied Availability of Staff Unable to Rate Library Hours Library Hours Completely Dissatisfied Library Hours Dissatisfied Library Hours Neither Dissatisfied or Satisfied Library Hours Satisfied Library Hours Completely Satisfied Library Hours Unable to Rate Professionalism of Staff Professionalism of Staff Completely Dissatisfied Professionalism of Staff Dissatisfied Professionalism of Staff Neither Dissatisfied or Satisfied Professionalism of Staff Satisfied Professionalism of Staff Completely Satisfied Professionalism of Staff Unable to Rate Question Title * 9. Collections Completely Dissatisfied Dissatisfied Neither Satisfied nor dissatisfied Satisfied Completely Satisfied Unable to relate Availability of bestsellers and popular titles Availability of bestsellers and popular titles Completely Dissatisfied Availability of bestsellers and popular titles Dissatisfied Availability of bestsellers and popular titles Neither Satisfied nor dissatisfied Availability of bestsellers and popular titles Satisfied Availability of bestsellers and popular titles Completely Satisfied Availability of bestsellers and popular titles Unable to relate Variety of collections Variety of collections Completely Dissatisfied Variety of collections Dissatisfied Variety of collections Neither Satisfied nor dissatisfied Variety of collections Satisfied Variety of collections Completely Satisfied Variety of collections Unable to relate Availability of DVDs and CDs Availability of DVDs and CDs Completely Dissatisfied Availability of DVDs and CDs Dissatisfied Availability of DVDs and CDs Neither Satisfied nor dissatisfied Availability of DVDs and CDs Satisfied Availability of DVDs and CDs Completely Satisfied Availability of DVDs and CDs Unable to relate Question Title * 10. Technology Completely Dissatisfied Dissatisfied Neither Satisfied nor Dissatisfied Satisfied Completely Satisfied Unable to relate Ease of use of Library Catalog Ease of use of Library Catalog Completely Dissatisfied Ease of use of Library Catalog Dissatisfied Ease of use of Library Catalog Neither Satisfied nor Dissatisfied Ease of use of Library Catalog Satisfied Ease of use of Library Catalog Completely Satisfied Ease of use of Library Catalog Unable to relate Variety of online Databases Variety of online Databases Completely Dissatisfied Variety of online Databases Dissatisfied Variety of online Databases Neither Satisfied nor Dissatisfied Variety of online Databases Satisfied Variety of online Databases Completely Satisfied Variety of online Databases Unable to relate Availability of internet computers Availability of internet computers Completely Dissatisfied Availability of internet computers Dissatisfied Availability of internet computers Neither Satisfied nor Dissatisfied Availability of internet computers Satisfied Availability of internet computers Completely Satisfied Availability of internet computers Unable to relate Ease of use of WiFi Ease of use of WiFi Completely Dissatisfied Ease of use of WiFi Dissatisfied Ease of use of WiFi Neither Satisfied nor Dissatisfied Ease of use of WiFi Satisfied Ease of use of WiFi Completely Satisfied Ease of use of WiFi Unable to relate Ease of printing and faxing Ease of printing and faxing Completely Dissatisfied Ease of printing and faxing Dissatisfied Ease of printing and faxing Neither Satisfied nor Dissatisfied Ease of printing and faxing Satisfied Ease of printing and faxing Completely Satisfied Ease of printing and faxing Unable to relate Question Title * 11. Facility/Building Completely Dissatisfied Dissatisfied Neither Satisfied nor Dissatisfied Satisfied Completely Satisfied Unable to relate Level of noise Level of noise Completely Dissatisfied Level of noise Dissatisfied Level of noise Neither Satisfied nor Dissatisfied Level of noise Satisfied Level of noise Completely Satisfied Level of noise Unable to relate Ease of access to materials you want Ease of access to materials you want Completely Dissatisfied Ease of access to materials you want Dissatisfied Ease of access to materials you want Neither Satisfied nor Dissatisfied Ease of access to materials you want Satisfied Ease of access to materials you want Completely Satisfied Ease of access to materials you want Unable to relate Visual appeal (Arrangement of signs, materials) Visual appeal (Arrangement of signs, materials) Completely Dissatisfied Visual appeal (Arrangement of signs, materials) Dissatisfied Visual appeal (Arrangement of signs, materials) Neither Satisfied nor Dissatisfied Visual appeal (Arrangement of signs, materials) Satisfied Visual appeal (Arrangement of signs, materials) Completely Satisfied Visual appeal (Arrangement of signs, materials) Unable to relate Cleanliness Cleanliness Completely Dissatisfied Cleanliness Dissatisfied Cleanliness Neither Satisfied nor Dissatisfied Cleanliness Satisfied Cleanliness Completely Satisfied Cleanliness Unable to relate Parking availability Parking availability Completely Dissatisfied Parking availability Dissatisfied Parking availability Neither Satisfied nor Dissatisfied Parking availability Satisfied Parking availability Completely Satisfied Parking availability Unable to relate Question Title * 12. What types of programs do you or your family generally attend at the Library? Please select all that apply. Children's Programs/storytimes Adult programs (Technology classes, workshops/talks, music) Teen programs I do not attend programs at the library Other (please specify) Question Title * 13. What time would you be able to attend events? Morning 9 to 12 Afternoon 12 to 5 Evening 5 to close. I do not attend programs at the library Other (please specify) Question Title * 14. What types of programs would you like to see more of at the Library? Question Title * 15. How do you hear about events at the Library? Please select all that apply. Library Website (www.augustacountylibrary.org) Social Media (Facebook, Instagram, Twitter) Newspaper Library calendar Newsletter Signs or flyers in the library Word of Mouth Library Staff Don't know/Not applicable Other (please specify) Question Title * 16. Please comment on your overall satisfaction with Library services, resources, and programs. Question Title * 17. Please feel free to add additional suggestions about how the Library can better meet your needs. Question Title * 18. If there was one thing that the ACL could do to encourage you to use their services, what would be your top priority(s)? Question Title * 19. If you use Craigsville, Deerfield, or Middlebrook, what resources and technology do you need/want that is not available? Question Title * 20. What is your age? 5 to 11 12 to 17 18 to 34 35 to 59 60 to 74 75 or older Question Title * 21. Where do you live? Augusta County City of Charlottesville City of Harrisonburg City of Staunton City of Waynesboro Rockingham County Albemarle County Other (please specify) Done