Strategic Planning Survey undertaken by ACL in 2017

* 1. Do you have a Library Card from one of the Staunton, Augusta County, or Waynesboro Libraries?

* 2. On average, how often do you visit the Augusta County Library?

* 3. Which Library do you frequent the most?

* 4. Which Augusta County Location do you frequent the most?

* 5. Do you use any of the following resources to download audiobooks, ebooks, or other content? Select all that apply.

* 6. Do you access Library reference resources online?

* 7. If you answered Yes to the question above, what online reference resources have you used? Please select all that apply. 

* 8. Customer Service

  Completely Dissatisfied Dissatisfied Neither Dissatisfied or Satisfied Satisfied Completely Satisfied Unable to Rate
Efficiency of service
Friendliness of Staff
Availability of Staff
Library Hours
Professionalism of Staff

* 9. Collections

  Completely Dissatisfied Dissatisfied Neither Satisfied nor dissatisfied Satisfied Completely Satisfied Unable to relate
Availability of bestsellers and popular titles
Variety of collections
Availability of DVDs and CDs

* 10. Technology

  Completely Dissatisfied Dissatisfied Neither Satisfied nor Dissatisfied Satisfied Completely Satisfied Unable to relate
Ease of use of Library Catalog
Variety of online Databases
Availability of internet computers
Ease of use of WiFi
Ease of printing and faxing

* 11. Facility/Building

  Completely Dissatisfied Dissatisfied Neither Satisfied nor Dissatisfied Satisfied Completely Satisfied Unable to relate
Level of noise
Ease of access to materials you want
Visual appeal (Arrangement of signs, materials)
Cleanliness
Parking availability

* 12. What types of programs do you or your family generally attend at the Library? Please select all that apply.

* 13. What time would you be able to attend events?

* 14. What types of programs would you like to see more of at the Library?

* 15. How do you hear about events at the Library? Please select all that apply.

* 16. Please comment on your overall satisfaction with Library services, resources, and programs.

* 17. Please feel free to add additional suggestions about how the Library can better meet your needs.

* 18. If there was one thing that the ACL could do to encourage you to use their services, what would be your top priority(s)?

* 19. If you use Craigsville, Deerfield, or Middlebrook, what resources and technology do you need/want that is not available?

* 20. What is your age?

* 21. Where do you live?

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