Blacktown City Libraries - Customer Service Survey Question Title * 1. The last time I visited the library or used any of its services (including online services) was: In the last six months More than six months ago, but in the last year More than one year ago, but in the last three years More than three years ago Have never used the library or any of its services Question Title * 2. I usually visit the library or use one of its services (including online services): More than once a week About once a week Two or three times a month About once a month Once every two to three months Two to three times in the year Question Title * 3. In the last year, I have mostly used (choose as many as apply): Max Webber Library, Blacktown Mt Druitt Library Dennis Johnson Library, Stanhope Gardens Lalor Park Library Riverstone Library The Mobile Library The Library's online services Question Title * 4. How would you rate these Library collections? Very good Good Just right Poor Very Poor I don't use this Books for children Books for children Very good Books for children Good Books for children Just right Books for children Poor Books for children Very Poor Books for children I don't use this DVDs DVDs Very good DVDs Good DVDs Just right DVDs Poor DVDs Very Poor DVDs I don't use this Books for adults Books for adults Very good Books for adults Good Books for adults Just right Books for adults Poor Books for adults Very Poor Books for adults I don't use this Music on CD Music on CD Very good Music on CD Good Music on CD Just right Music on CD Poor Music on CD Very Poor Music on CD I don't use this HSC Resources HSC Resources Very good HSC Resources Good HSC Resources Just right HSC Resources Poor HSC Resources Very Poor HSC Resources I don't use this Magazines Magazines Very good Magazines Good Magazines Just right Magazines Poor Magazines Very Poor Magazines I don't use this Question Title * 5. How would you rate these Library services? Very Good Good Just Right Poor Very Poor I don't use this Internet and Wi-Fi access at the library Internet and Wi-Fi access at the library Very Good Internet and Wi-Fi access at the library Good Internet and Wi-Fi access at the library Just Right Internet and Wi-Fi access at the library Poor Internet and Wi-Fi access at the library Very Poor Internet and Wi-Fi access at the library I don't use this Online research databases Online research databases Very Good Online research databases Good Online research databases Just Right Online research databases Poor Online research databases Very Poor Online research databases I don't use this Technology workshops for adults Technology workshops for adults Very Good Technology workshops for adults Good Technology workshops for adults Just Right Technology workshops for adults Poor Technology workshops for adults Very Poor Technology workshops for adults I don't use this The Library as a space to study The Library as a space to study Very Good The Library as a space to study Good The Library as a space to study Just Right The Library as a space to study Poor The Library as a space to study Very Poor The Library as a space to study I don't use this The Library's e-newsletter The Library's e-newsletter Very Good The Library's e-newsletter Good The Library's e-newsletter Just Right The Library's e-newsletter Poor The Library's e-newsletter Very Poor The Library's e-newsletter I don't use this Question Title * 6. How would you rate these Library programs for children? Very Good Good Just Right Poor Very Poor I don't use these programs Baby Rhyme Time Baby Rhyme Time Very Good Baby Rhyme Time Good Baby Rhyme Time Just Right Baby Rhyme Time Poor Baby Rhyme Time Very Poor Baby Rhyme Time I don't use these programs Storytime Storytime Very Good Storytime Good Storytime Just Right Storytime Poor Storytime Very Poor Storytime I don't use these programs Storytime Around the World Storytime Around the World Very Good Storytime Around the World Good Storytime Around the World Just Right Storytime Around the World Poor Storytime Around the World Very Poor Storytime Around the World I don't use these programs School Holiday Activities School Holiday Activities Very Good School Holiday Activities Good School Holiday Activities Just Right School Holiday Activities Poor School Holiday Activities Very Poor School Holiday Activities I don't use these programs Summer Reading Program Summer Reading Program Very Good Summer Reading Program Good Summer Reading Program Just Right Summer Reading Program Poor Summer Reading Program Very Poor Summer Reading Program I don't use these programs Question Title * 7. Overall, the service from Library staff is: Very Good Good Just Right Poor Very Poor Please add comments if you wish Question Title * 8. The best way for me to find out about what's happening at the Library is (choose as many as apply): Email SMS The Library’s website Flyers and posters Facebook or Instagram Smart phone app Library e-newsletter School newsletter TV screens in the library Library staff telling me about it Question Title * 9. I am aged: Under 18 18-29 30-39 40-49 50-59 60-69 70 or over Question Title * 10. Is there anything that would make the library and its services better? Done
