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* 1. Customer Name:

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* 2. Satisfied Scale Questions

  Very Dissatisfied Dissatisfied Satisfied Very Satisfied
Please indicate your overall satisfaction with the associates' knowledge about the RTC Ride On-Demand program.
Please indicate your overall satisfaction with the length of your typical phone call.
Please indicate your overall satisfaction with your RTC Ride On-Demand trip experience.
Please indicate your overall satisfaction with the ease in which you are able to load your account with funds.
Overall, how satisfied are you with the convenience of the Ride On-Demand program?

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* 3. What is the average response time of your Ride On-Demand Driver?

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* 4. Are you satisfied with your drivers' typical response time?

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* 5. Do you typically schedule your Ride On-Demand rides in advance?

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* 6. Do the booking agents typically confirm the expected trip cost prior to booking your ride?

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* 7. Do you usually have to pay above $3 for your ride?

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* 8. Based on the convenience of the program, would you be willing to pay a base fare above $3 per ride?

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* 9. Please indicate the primary purpose of your travel using the Ride On-Demand program (Example: work, medical appointments, grocery shopping, etc.).

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* 10. What are your suggestions for improving this program in the future?

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