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IPMS CUSTOMER SATISFACTION SURVEY
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1.
What is your primary role when using the system? (Single choice)
(Required.)
Procurement Personnel
Contractor
Other (please specify)
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2.
How frequently do you use the system? (Single choice)
(Required.)
Daily
Weekly
Monthly
Occasionally
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3.
How easy is it to navigate the system? (Single choice)
(Required.)
Very easy
Easy
Neither easy nor difficult
Difficult
Very difficult
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4.
Are the features and tools friendly to use? (Single choice)
(Required.)
Extremely friendly
Very friendly
Somewhat friendly
Not so friendly
Not at all friendly
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5.
How would you rate the system's responsiveness (e.g., loading times)? (Single choice)
(Required.)
Above average
Average
Below average
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6.
Have you experienced system downtimes or errors?
(Required.)
Always
Usually
Sometimes
Rarely
Never
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7.
If you have experienced errors, were they resolved promptly?
(Required.)
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
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8.
Do the system’s features meet your needs?
(Required.)
Extremely useful
Very useful
Somewhat useful
Not so useful
Not at all useful
9.
Are there specific features you find particularly useful?
10.
Are there any features you feel are missing or need improvement?
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11.
Have you received adequate training to use the system effectively?
(Required.)
Yes
No
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12.
Is user support (e.g., helpdesk, manuals) easily accessible and helpful?
(Required.)
Very satisfied
Satisfied
Neither satisfied nor dissatisfied
Dissatisfied
Very dissatisfied
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13.
What is your most preferred support request method?
(Required.)
Email
Service Desk Application
Calls
Walk-in
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14.
How satisfied are you with the overall performance of the system?
(Required.)
Very satisfied
Satisfied
Dissatisfied
Very dissatisfied
15.
Do you have any suggestions for improving the system?
