ANNUAL CUSTOMER SATISFACTION Please tell us how to better serve you! Question Title * Print First Name Question Title * Print last name Question Title * Phone # Question Title * The phone number provided above is a: Cell phone Home phone Question Title * E-mail Address: Question Title * Would you like to receive E-mail alerts about disruptions of Island Transit service? Yes No Question Title * If so, check applicable routes and provide email address above: 1 3 411W 6 10 12 56 57 58 Clinton Commuter Saturday 1 Saturday 22 Saturday 411W Question Title * Do you utilize Island Transit’s RouteShout 2.0 App? Yes No Question Title * If so, are you satisified with the App? Yes No Question Title * If you are dissatisfied, please tell us how it could be improved. Question Title * What Island Transit routes do you currently utilize? 1 3 411W 6 10 12 56 57 58 Clinton Commuter Saturday 1 Saturday 22 Saturday 411W Question Title * What city does your first trip of the day typically originate? Oak Harbor Coupeville Greenbank Freeland Bayview Langley Clinton Seattle Everett Mt Vernon Port Townsend Other (please specify) Question Title * In reference to the above question, please list the major street/cross street/landmark of the city where your first trip originates. Major street/cross street/landmark Question Title * If you transfer on your travels, what transit system(s) do you transfer to or from? Skagit Transit Everett Transit Community Transit WSF Sound Transit Whatcom Transit Other (please specify) Question Title * What city do you typically get off of the bus (or if you transfer, what is your final stop location)? Oak Harbor Coupeville Greenbank Freeland Bayview Langley Clinton Seattle Everett Mt Vernon Pt Townsend (please specify) Question Title * In reference to the above question, please list the major street/cross street/landmark of your final stop. Major street/cross street/landmark Question Title * What is the your main purpose for utilizing Island Transit? (select one) Work School Shopping/Personal Business Recreation/Visit Medical/Dental Government Services Other (please specify) Question Title * Including today, in the past 7 days, how many days have your ridden and Island Transit bus? (select one): 1 2 3 4 5 6 7 Question Title * In what year did you begin using Island Transit buses? (select one) 2009 or earlier 2010 2011 2012 2013 2014 2015 2016 2017 2018 Question Title * Which one describes you best? Employed - pay outside your home A student only A homemaker Unemployed Employed Employed - pay inside your home Employed AND a student Homemaker and employed Retired Question Title * Which one best describes your total annual household income? Less than $10,000 $10,000 to $14,999 $15,000 to $19,999 $20,000 to $24,999 $25,000 to $34,999 $35,000 to $49,999 $50,000 to $74,999 $75,000 to $100,000 More than $100,000 Question Title * How many licensed drivers live in your household? 1 2 3 4 5 or more Question Title * If you are a student, where do you attend school? SVC - Oak Harbor SVC - Clinton SVC - Mount Vernon Middle School High School College in Snohomish County Other (please specify) Question Title * In what city or area do you live in and what is your zip code? (select one) Oak Harbor Coupeville Greenbank Freeland Bayview Langley Clinton Seattle Everett Mount Vernon List zip code of city/town chosen above, or list any city/town not listed above along with the zip code Question Title * In what city do you work or attend school? List the zip code of that location. Or, list any town or city not listed, along with zip code of that location. Oak Harbor Coupeville Greenbank Freeland Bayview Langley Clinton Seattle Everett Mt Vernon List zip code of town/city selected above, or list any town/city not listed above along with zip code Question Title * Which reason best describes why you use Island Transit? No vehicle Medical condition Parking concerns Ferry wait Convenience Environmental Saving money Weather It's your only option Relaxation Exercise Other Question Title * Which reason best describes why you choose not to use Island Transit? Unfamiliar with service Prefer to use your car Inconvenient Long layovers Too many transfers No service where you live No service to your destination Service hours Too far to walk Travel time too long Prefer to travel with a pet Inadequate frequency Other (please specify) Question Title * For each of the following criteria, please rate Island Transit between 1 and 5 Very Poor Poor Good Very Good Excellent Very Poor Poor Good Very Good Excellent Question Title * (A) Total travel time during your bus trips Very Poor Poor Good Very Good Excellent Very Poor Poor Good Very Good Excellent Question Title * (B) Buses running on-time Poor Very Poor Good Very Good Excellent Poor Very Poor Good Very Good Excellent Question Title * (C) Courtesy of drivers Very Poor Poor Good Very Good Excelletn Very Poor Poor Good Very Good Excelletn Question Title * (D) Frequency of service Very Poor Poor Good Very Good Excellent Very Poor Poor Good Very Good Excellent Question Title * (E) Time buses start running in morning Very Poor Poor Good Very Good Excellent Very Poor Poor Good Very Good Excellent Question Title * (F) Time buses stop running in the evening Very Poor Poor Good Very Good Excellent Very Poor Poor Good Very Good Excellent Question Title * (G) Transfer connections between Island Transit buses Very Poor Poor Good Very Good Excellent Very Poor Poor Good Very Good Excellent Question Title * (H) Cleanliness inside buses Very Poor Poor Good Very Good Excellent Very Poor Poor Good Very Good Excellent Question Title * (I) Comfort level with behavior of other riders on buses Very Poor Poor Good Very Good Excellent Very Poor Poor Good Very Good Excellent Question Title * (J) Sense of personal safety at regular transit stops Very Poor Poor Good Very Good Excellent Very Poor Poor Good Very Good Excellent Question Title * (K) Sense of personal safety at Harbor Station Very Poor Poor Good Very Good Excellent Very Poor Poor Good Very Good Excellent Question Title * (L) Ease of getting route/schedule information Very Poor Poor Good Very Good Excellent Very Poor Poor Good Very Good Excellent Question Title * (M) Service for commuters or access to employment Very Poor Poor Good Very Good Excellent Very Poor Poor Good Very Good Excellent Question Title * (N) Access to businesses or shopping Very Poor Poor Good Very Good Excellent Very Poor Poor Good Very Good Excellent Question Title * (O) Access to medical, human services or government services Question Title * (P) Service for visitors and tourist Very Poor Poor Good Very Good Excellent Very Poor Poor Good Very Good Excellent Question Title * (Q) Connections arriving Clinton Ferry Terminal Very Poor Poor Good Very Good Excellent Very Poor Poor Good Very Good Excellent Question Title * (R) Connections departing Clinton Ferry Terminal Very Poor Poor Good Very Good Excellent Very Poor Poor Good Very Good Excellent Question Title * (S) Connections arriving Coupeville Ferry Terminal Very Poor Poor Good Very Good Excellent Very Poor Poor Good Very Good Excellent Question Title * (T) Connections departing Coupveville Ferry Terminal Very Poor Poor Good Very Good Excellent Very Poor Poor Good Very Good Excellent Question Title * (U) Connections to/from neighboring transit agencies Very Poor Poor Good Very Good Excellent Very Poor Poor Good Very Good Excellent Question Title * (V) Saturday service routes and schedules Very Poor Poor Good Very Good Excellent Very Poor Poor Good Very Good Excellent Question Title * (W) Transfers between routes in Oak Harbor Very Poor Poor Good Very Good Excellent Very Poor Poor Good Very Good Excellent Question Title * (X) Transfers between routes on South Whidbey Very Poor Poor Good Very Good Excellent Very Poor Poor Good Very Good Excellent Question Title * (Y) Service to/from community events Very Poor Poor Good Very Good Excellent Very Poor Poor Good Very Good Excellent Question Title * (Z) Overall rating of Island Transit Very Poor Poor Good Very Good Excellent Very Poor Poor Good Very Good Excellent Question Title * From the list of services above, list the corresponding letter of the service that you believe is "most important" for Island Transit to improve? (example: A, B, C ...) Question Title * From the list of services listed above, list the corresponding letter of the service that you believe is "next most important" for Island Transit to improve. (example: A, B, C ...) Question Title * In the past four weeks, if at all, have you used any of these for Island Transit information? Not at all Used, but less than once a week Used about once a week Use more often than once a week The printed service guide(paper schedule and maps) The printed service guide(paper schedule and maps) Not at all The printed service guide(paper schedule and maps) Used, but less than once a week The printed service guide(paper schedule and maps) Used about once a week The printed service guide(paper schedule and maps) Use more often than once a week Island Transit website Island Transit website Not at all Island Transit website Used, but less than once a week Island Transit website Used about once a week Island Transit website Use more often than once a week Information at bus stops, ferries & stations Information at bus stops, ferries & stations Not at all Information at bus stops, ferries & stations Used, but less than once a week Information at bus stops, ferries & stations Used about once a week Information at bus stops, ferries & stations Use more often than once a week Google Trip Planner Google Trip Planner Not at all Google Trip Planner Used, but less than once a week Google Trip Planner Used about once a week Google Trip Planner Use more often than once a week RouteShout App RouteShout App Not at all RouteShout App Used, but less than once a week RouteShout App Used about once a week RouteShout App Use more often than once a week Question Title * Does Island Transit enable you to reach your destination? Yes No Question Title * Does Island Transit enable you to return home from your destination? Yes No Question Title * What changes would you like to see with Island Transit's existing route structure? Question Title * What aspects of the current route structure would you like to remain the same? Question Title * Comments Done