1.What is your primary device for accessing IT services?

Desktop computer

Laptop

Tablet

Smartphone

Other

2.Which of the following IT issues have you experienced in the past month? Select all that apply.

Slow internet connection

Software crashes

Hardware malfunctions

Security threats

Difficulty accessing services

Other

3.How often do you encounter technical issues with your IT environment?

Daily

Weekly

Monthly

Rarely

Never

4.Which area do you find most challenging when using IT services?

Network connectivity

Software usability

Data security

Technical support

Hardware issues

5.How satisfied are you with the technical support available for IT issues?

Very satisfied

Satisfied

Neutral

Dissatisfied

Very dissatisfied

6.What is your level of confidence in your ability to troubleshoot basic IT problems?

Very confident

Somewhat confident

Neutral

Not very confident

Not confident at all

7.What is one IT-related issue you wish could be improved in your daily environment?