1. Default Section

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* 1. Name (optional):

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* 2. Phone number (required to be eligible for prize):

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* 3. At which location was your appointment scheduled?

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* 4. Scheduling my appointment was quick and easy.

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* 5. The scheduler answered the phone in a pleasant tone and identified herself by name.

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* 6. Appointment Information

Date / Time

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* 7. The receptionist acknowledged my arrival promptly.

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* 8. The receptionist was courteous and friendly.

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* 9. Once here, I was taken back for my appointment in a timely manner.

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* 10. The sonographer introduced herself and was friendly and helpful.

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* 11. The sonographer explained the exam and answered my questions.

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* 12. For patients enrolled in our Chronic Disease Programs, including the Gestational Diabetes Program, the Asthma Program or the Gestational Hypertension Program (if not enrolled in any of these skip to next question)- Communicating with the nursing staff was easy.

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* 13. Overall my questions and concerns were addressed to my satisfaction.

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* 14. I was rescheduled/checked out quickly and efficiently.

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* 15. The billing staff identified themselves and spoke to me in a professional manner.

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* 16. My billing questions were answered to my satisfaction.

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* 17. Overall, the staff delivered great customer service.

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* 18. Overall, I would rate my experience at the Delaware Center for Maternal and Fetal Medicine of Christiana Care as:

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* 19. If there were one thing we could change to make your experience better, what would it be?

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