Globe HTH In Store Excellence in Customer Service Feedback Survey

We know your time is valuable and ask for 2 minutes to complete this survey. The Globe Team thank you for taking the time sharing your honest opinion so we can continue to improve our customer service - we promise not to bombard you with other surveys! See you in store...

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* 1. Overall, how satisfied are you with the Globe team customer service?

Extremely satisfied

Very satisfied

Somewhat satisfied

Not so satisfied

Not at all satisfied

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* 2. Rate the product knowledge of the Globe Team Member who assisted with your last purchase

Knowledgeable, conveyed confidence & answered questions to my satisfaction

Knowledgeable, meeting my expectations

OK knowledge levels, obtaining the information I needed

Product knowledge needs to improve

Not at all knowledgeable

What did you buy during this purchase?

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* 3. Rate the communication skills of the Globe team member(s) during your last shopping experience.

Very professional - respectful, focussed, asked relevant questions, understood my requirements

Good - OK questions and listening skills

Not too good - too rushed and did not give me the time I needed

Too casual - needs to improve interaction with customers

Avoidance - did not initally appear approachable

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* 4. How much time did it take a team member to greet you?

I was greeted immediately on entering the store

In less than 10 minutes I was acknowledged by a team member

It took more than 10 minutes for any team member to acknowledge me

Other customers were greeted before me

No one said hello to me and I left the store.

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* 5. How quickly did we assist with your purchase?

I was greeted & assisted with purchase immediately on entering the store

After my initial greeting I received assistance in less than 10 minutes

After my initial greeting I waited over 10 minutes for assistance

I had to find a team member to help me

Team members saw me but did not help

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* 6. Did the Globe team member say goodbye, thank you & ask you to return?

Yes - they were interested in my purchase & sincere in their invitation to return

Yes - they said goodbye, thanked me & asked me to return

They said goodbye & thanked me

They said goodbye

They didn't say anything to me

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* 7. How would you rate the team interaction with each other?

The Globe team appears strong, communication is good, respectful and they work well together

Interaction among the team is positive, they work well together

My assistant could not easily get help from another team member

The Globe team appears unwilling to help each other

Interaction among the team members is tense.

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* 8. How would you rate the customer service environment at Globe HTH?

The team is professional, friendly, genuinely interested in customers

Team members are approachable with good level of customer service

My shopping experiences and interaction with the staff are OK.

Team members do not always acknowledge me because they are doing something else

I was dissatisfied with my shopping experience

Globe HTH In Store Excellence in Customer Service Feedback Survey

Question Title

* 1. Overall, how satisfied are you with the Globe team customer service?

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* 2. Rate the product knowledge of the Globe Team Member who assisted with your last purchase

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* 3. Rate the communication skills of the Globe team member(s) during your last shopping experience.

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* 4. How much time did it take a team member to greet you?

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* 5. How quickly did we assist with your purchase?

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* 6. Did the Globe team member say goodbye, thank you & ask you to return?

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* 7. How would you rate the team interaction with each other?

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* 8. How would you rate the customer service environment at Globe HTH?

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* 9. How can we improve our customer service? (Please leave blank if no suggestions) - Thank you.