* 1. Please provide the following information.

* 2. How professional was Massey Applications, Inc. with reference to...

  Unprofessional Somewhat unprofessional Usually professional Always professional
A. Personal attitude
B. Trade knowledge
C. Communications

* 3. How reliable was Massey Applications, Inc. with reference to...

  Unreliable Somewhat unreliable Mostly reliable Totally reliable
A. Daily arrival time
B. Keeping promises
C. Fulfilling contract

* 4. How satisfied were you with Massey Applications, Inc. with reference to...

  Dissatisified Somewhat dissatisfied Mostly satisfied Very satisfied
A. Project price
B. Project duration
C. Workmanship
D. Daily clean-up

* 5. How likely are you to....

  No way Maybe Mostly likely Definitely
A. Contact Massey Applications for future projects?
B. Recommend Massey Applications to friends and associates?

* 6. Do you have any specific recommendations for improving our business processes or practices?

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