4 Mile Auto Repair Customer Feedback Survey

Question Title

* 1. How did you first hear about 4 Mile Auto Repair?

News article

Word-of-mouth referral from friend

Online search (e.g., Google, Yahoo, Bing)

Saw auto shop sign while driving

Social media (e.g., Facebook, Twitter)

Other (please specify)

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* 2. Were you greeted professionally?

Yes

No (please specify)

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* 3. What was the reason for your visit?

Warranty repair

Factory scheduled maintenance

Non-warranty repair

Other (please specify)

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* 4. Were all services or repairs done satisfactorily?

Yes

No (please specify)

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* 5. Please rate your satisfaction with each of the following

	Excellent	Good	Average	Poor	N/A
Completion of the service in the time promised	Completion of the service in the time promised Excellent	Completion of the service in the time promised Good	Completion of the service in the time promised Average	Completion of the service in the time promised Poor	Completion of the service in the time promised N/A
Ease of scheduling service	Ease of scheduling service Excellent	Ease of scheduling service Good	Ease of scheduling service Average	Ease of scheduling service Poor	Ease of scheduling service N/A
Explanation of work performed on your vehicle	Explanation of work performed on your vehicle Excellent	Explanation of work performed on your vehicle Good	Explanation of work performed on your vehicle Average	Explanation of work performed on your vehicle Poor	Explanation of work performed on your vehicle N/A
Cost of services	Cost of services Excellent	Cost of services Good	Cost of services Average	Cost of services Poor	Cost of services N/A
Overall performance of mechanic	Overall performance of mechanic Excellent	Overall performance of mechanic Good	Overall performance of mechanic Average	Overall performance of mechanic Poor	Overall performance of mechanic N/A
Explanation of charges	Explanation of charges Excellent	Explanation of charges Good	Explanation of charges Average	Explanation of charges Poor	Explanation of charges N/A
Effort of employees to see that service was performed correctly	Effort of employees to see that service was performed correctly Excellent	Effort of employees to see that service was performed correctly Good	Effort of employees to see that service was performed correctly Average	Effort of employees to see that service was performed correctly Poor	Effort of employees to see that service was performed correctly N/A

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* 6. How likely are you to use our services in the future?

Very likely

Likely

Neither likely nor unlikely

Unlikely

Very unlikely

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* 7. How likely are you to recommend our shop to a friend, colleague or family member?

Very likely

Likely

Neither likely nor unlikely

Unlikely

Very unlikely

4 Mile Auto Repair Customer Feedback Survey

Question Title

* 1. How did you first hear about 4 Mile Auto Repair?

Question Title

* 2. Were you greeted professionally?

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* 3. What was the reason for your visit?

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* 4. Were all services or repairs done satisfactorily?

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* 5. Please rate your satisfaction with each of the following

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* 6. How likely are you to use our services in the future?

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* 7. How likely are you to recommend our shop to a friend, colleague or family member?

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* 8. How can we make your next visit more enjoyable?

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* 9. What other feedback do you have for us?