4 Mile Auto Repair Customer Feedback Survey
1.
How did you first hear about 4 Mile Auto Repair?
News article
Word-of-mouth referral from friend
Online search (e.g., Google, Yahoo, Bing)
Saw auto shop sign while driving
Social media (e.g., Facebook, Twitter)
Other (please specify)
2.
Were you greeted professionally?
Yes
No (please specify)
3.
What was the reason for your visit?
Warranty repair
Factory scheduled maintenance
Non-warranty repair
Other (please specify)
4.
Were all services or repairs done satisfactorily?
Yes
No (please specify)
5.
Please rate your satisfaction with each of the following
Excellent
Good
Average
Poor
N/A
Completion of the service in the time promised
Excellent
Good
Average
Poor
N/A
Ease of scheduling service
Excellent
Good
Average
Poor
N/A
Explanation of work performed on your vehicle
Excellent
Good
Average
Poor
N/A
Cost of services
Excellent
Good
Average
Poor
N/A
Overall performance of mechanic
Excellent
Good
Average
Poor
N/A
Explanation of charges
Excellent
Good
Average
Poor
N/A
Effort of employees to see that service was performed correctly
Excellent
Good
Average
Poor
N/A
6.
How likely are you to use our services in the future?
Very likely
Likely
Neither likely nor unlikely
Unlikely
Very unlikely
7.
How likely are you to recommend our shop to a friend, colleague or family member?
Very likely
Likely
Neither likely nor unlikely
Unlikely
Very unlikely
8.
How can we make your next visit more enjoyable?
9.
What other feedback do you have for us?
Current Progress,
0 of 9 answered