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PSA Member CCO/CSR Role Delineation Survey
1.
Name
2.
Role
3.
Contact Centre
4.
Team
5.
Looking at the ‘Work type definitions’, do you consider the split between simple and complex is correct?
Yes
No
6.
Looking at the Work type definitions, is there anything further you this should be added?
No
Yes (please comment)
7.
Looking at the work type by role do you agree with the identified work type
Yes
No (please comment)
8.
Are there any other transactions that should be added to either simple or complex that are not already mentioned?
No
Yes (please comment)
9.
Or do any transactions need to be further elaborated on?
No
Yes (please comment)
10.
What is the CCO/CSR staffing ratio in your team?
11.
Is there any other feedback that you would like to raise with the PSA in relation to this matter?
