Purchasing Customer Satisfaction Survey

	Very Unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied
Professionalism - Rate the courteousness and professionalism of our Purchasing staff.	Professionalism - Rate the courteousness and professionalism of our Purchasing staff. Very Unsatisfied	Professionalism - Rate the courteousness and professionalism of our Purchasing staff. Unsatisfied	Professionalism - Rate the courteousness and professionalism of our Purchasing staff. Neutral	Professionalism - Rate the courteousness and professionalism of our Purchasing staff. Satisfied	Professionalism - Rate the courteousness and professionalism of our Purchasing staff. Very Satisfied
Communication - Rate how clearly we communicated with you during the bid process.	Communication - Rate how clearly we communicated with you during the bid process. Very Unsatisfied	Communication - Rate how clearly we communicated with you during the bid process. Unsatisfied	Communication - Rate how clearly we communicated with you during the bid process. Neutral	Communication - Rate how clearly we communicated with you during the bid process. Satisfied	Communication - Rate how clearly we communicated with you during the bid process. Very Satisfied
Accessibility - Rate our accessibility (i.e. in person, by telephone or e-mail).	Accessibility - Rate our accessibility (i.e. in person, by telephone or e-mail). Very Unsatisfied	Accessibility - Rate our accessibility (i.e. in person, by telephone or e-mail). Unsatisfied	Accessibility - Rate our accessibility (i.e. in person, by telephone or e-mail). Neutral	Accessibility - Rate our accessibility (i.e. in person, by telephone or e-mail). Satisfied	Accessibility - Rate our accessibility (i.e. in person, by telephone or e-mail). Very Satisfied
Responsiveness - Rate the timeliness of our response to your requests and needs.	Responsiveness - Rate the timeliness of our response to your requests and needs. Very Unsatisfied	Responsiveness - Rate the timeliness of our response to your requests and needs. Unsatisfied	Responsiveness - Rate the timeliness of our response to your requests and needs. Neutral	Responsiveness - Rate the timeliness of our response to your requests and needs. Satisfied	Responsiveness - Rate the timeliness of our response to your requests and needs. Very Satisfied
Process - Rate the purchasing process as open and fair.	Process - Rate the purchasing process as open and fair. Very Unsatisfied	Process - Rate the purchasing process as open and fair. Unsatisfied	Process - Rate the purchasing process as open and fair. Neutral	Process - Rate the purchasing process as open and fair. Satisfied	Process - Rate the purchasing process as open and fair. Very Satisfied
Documents - Were the project expectations clear and consistent?	Documents - Were the project expectations clear and consistent? Very Unsatisfied	Documents - Were the project expectations clear and consistent? Unsatisfied	Documents - Were the project expectations clear and consistent? Neutral	Documents - Were the project expectations clear and consistent? Satisfied	Documents - Were the project expectations clear and consistent? Very Satisfied

Very Unsatisfied

Unsatisfied

Neutral

Satisfied

Very Satisfied

Professionalism - Rate the courteousness and professionalism of our Purchasing staff.

Professionalism - Rate the courteousness and professionalism of our Purchasing staff. Very Unsatisfied

Professionalism - Rate the courteousness and professionalism of our Purchasing staff. Unsatisfied

Professionalism - Rate the courteousness and professionalism of our Purchasing staff. Neutral

Professionalism - Rate the courteousness and professionalism of our Purchasing staff. Satisfied

Professionalism - Rate the courteousness and professionalism of our Purchasing staff. Very Satisfied

Communication - Rate how clearly we communicated with you during the bid process.

Communication - Rate how clearly we communicated with you during the bid process. Very Unsatisfied

Communication - Rate how clearly we communicated with you during the bid process. Unsatisfied

Communication - Rate how clearly we communicated with you during the bid process. Neutral

Communication - Rate how clearly we communicated with you during the bid process. Satisfied

Communication - Rate how clearly we communicated with you during the bid process. Very Satisfied

Accessibility - Rate our accessibility (i.e. in person, by telephone or e-mail).

Accessibility - Rate our accessibility (i.e. in person, by telephone or e-mail). Very Unsatisfied

Accessibility - Rate our accessibility (i.e. in person, by telephone or e-mail). Unsatisfied

Accessibility - Rate our accessibility (i.e. in person, by telephone or e-mail). Neutral

Accessibility - Rate our accessibility (i.e. in person, by telephone or e-mail). Satisfied

Accessibility - Rate our accessibility (i.e. in person, by telephone or e-mail). Very Satisfied

Responsiveness - Rate the timeliness of our response to your requests and needs.

Responsiveness - Rate the timeliness of our response to your requests and needs. Very Unsatisfied

Responsiveness - Rate the timeliness of our response to your requests and needs. Unsatisfied

Responsiveness - Rate the timeliness of our response to your requests and needs. Neutral

Responsiveness - Rate the timeliness of our response to your requests and needs. Satisfied

Responsiveness - Rate the timeliness of our response to your requests and needs. Very Satisfied

Process - Rate the purchasing process as open and fair.

Process - Rate the purchasing process as open and fair. Very Unsatisfied

Process - Rate the purchasing process as open and fair. Unsatisfied

Process - Rate the purchasing process as open and fair. Neutral

Process - Rate the purchasing process as open and fair. Satisfied

Process - Rate the purchasing process as open and fair. Very Satisfied

Documents - Were the project expectations clear and consistent?

Documents - Were the project expectations clear and consistent? Very Unsatisfied

Documents - Were the project expectations clear and consistent? Unsatisfied

Documents - Were the project expectations clear and consistent? Neutral

Documents - Were the project expectations clear and consistent? Satisfied

Documents - Were the project expectations clear and consistent? Very Satisfied

Question Title

* 2. Will you participate in future County bid opportunities?

Yes

Undecided

Have not placed bids with County

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* 3. In the last year, how many times have you visited the Purchasing webpages to view bid documents? Your best estimate is fine.

1 to 3 times

4 to 8 times

Between 9 and 15 times

Over 15 times

This is my first visit to the website

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* 4. When visiting the Purchasing Department webpages did you find what you were looking for?

Yes

Just browsing

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* 5. How would you rate the Purchasing Department webpages for the following:

	Very unsatisfied	Unsatisfied	Neutral	Satisfied	Very Satisfied
Ease of navigation	Ease of navigation Very unsatisfied	Ease of navigation Unsatisfied	Ease of navigation Neutral	Ease of navigation Satisfied	Ease of navigation Very Satisfied
Quality of information	Quality of information Very unsatisfied	Quality of information Unsatisfied	Quality of information Neutral	Quality of information Satisfied	Quality of information Very Satisfied
Quantity of information	Quantity of information Very unsatisfied	Quantity of information Unsatisfied	Quantity of information Neutral	Quantity of information Satisfied	Quantity of information Very Satisfied

Purchasing Customer Satisfaction Survey

How Are We Doing?

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* 1. Please rate the following aspects of our work.

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* 2. Will you participate in future County bid opportunities?

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* 3. In the last year, how many times have you visited the Purchasing webpages to view bid documents? Your best estimate is fine.

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* 4. When visiting the Purchasing Department webpages did you find what you were looking for?

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* 5. How would you rate the Purchasing Department webpages for the following:

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* 6. If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.