CCL Experience Survey

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1. Your Name (By providing your name you are giving CCL permission to use your testimonial for promotional purposes.)

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2. How Satisfied are you with CCL regarding their:

	Far Below Expectations	Below Expectations	Meets Expectations	Exceeds Expectations	Far Exceeds Expectations
Overall Quality of Service	Overall Quality of Service Far Below Expectations	Overall Quality of Service Below Expectations	Overall Quality of Service Meets Expectations	Overall Quality of Service Exceeds Expectations	Overall Quality of Service Far Exceeds Expectations
Knowledge & Expertise	Knowledge & Expertise Far Below Expectations	Knowledge & Expertise Below Expectations	Knowledge & Expertise Meets Expectations	Knowledge & Expertise Exceeds Expectations	Knowledge & Expertise Far Exceeds Expectations
Efficiency	Efficiency Far Below Expectations	Efficiency Below Expectations	Efficiency Meets Expectations	Efficiency Exceeds Expectations	Efficiency Far Exceeds Expectations
Response Time	Response Time Far Below Expectations	Response Time Below Expectations	Response Time Meets Expectations	Response Time Exceeds Expectations	Response Time Far Exceeds Expectations
Friendliness & Professionalism	Friendliness & Professionalism Far Below Expectations	Friendliness & Professionalism Below Expectations	Friendliness & Professionalism Meets Expectations	Friendliness & Professionalism Exceeds Expectations	Friendliness & Professionalism Far Exceeds Expectations
Ease of Contacting Staff Members	Ease of Contacting Staff Members Far Below Expectations	Ease of Contacting Staff Members Below Expectations	Ease of Contacting Staff Members Meets Expectations	Ease of Contacting Staff Members Exceeds Expectations	Ease of Contacting Staff Members Far Exceeds Expectations
Ease of Navigating Website	Ease of Navigating Website Far Below Expectations	Ease of Navigating Website Below Expectations	Ease of Navigating Website Meets Expectations	Ease of Navigating Website Exceeds Expectations	Ease of Navigating Website Far Exceeds Expectations

Other (please specify)

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3. Please use this space to provide a brief testimonial of your experience with CCL. *Please note, this testimonial may be used for our online marketing purposes.

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4. Would you recommend CCL to your friends/family looking to make a collector car purchase?

Absolutely

Probably not

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5. Is there anything we could have done to improve your overall experience with CCL?