Information Services & Fluency Customer Satisfaction Survey

Question Title

* 1. Based on your visit today, how would you rate your satisfaction with Shreve Memorial Library?

Very Satisfied

Satisfied

I don’t know

Somewhat unsatisfied

Very unsatisfied

Question Title

* 2. How likely are you to recommend Shreve Memorial Library to a friend, neighbor, or family member based on your most recent visit?

Extremely likely

Likely

I don't know

Not likely

Extremely not likely

Question Title

* 3. How satisfied are you with staff helping you find and evaluate the information you need?

Very satisfied

Satisfied

I don't know

Somewhat unsatisfied

Very unsatisfied

Not applicable

Question Title

* 4. Did library staff provide courteous and positive customer service?

Definitely

Yes

Not sure

No

Definitely not

Question Title

* 5. How confident are you that the library’s collection of materials will fulfill your information needs?

Very confident

Confident

I don’t know

Somewhat unconfident

Very unconfident