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Information Services & Fluency Customer Satisfaction Survey
1.
Based on your visit today, how would you rate your satisfaction with Shreve Memorial Library?
Very Satisfied
Satisfied
I don’t know
Somewhat unsatisfied
Very unsatisfied
2.
How likely are you to recommend Shreve Memorial Library to a friend, neighbor, or family member based on your most recent visit?
Extremely likely
Likely
I don't know
Not likely
Extremely not likely
3.
How satisfied are you with staff helping you find and evaluate the information you need?
Very satisfied
Satisfied
I don't know
Somewhat unsatisfied
Very unsatisfied
Not applicable
4.
Did library staff provide courteous and positive customer service?
Definitely
Yes
Not sure
No
Definitely not
5.
How confident are you that the library’s collection of materials will fulfill your information needs?
Very confident
Confident
I don’t know
Somewhat unconfident
Very unconfident