1.What Tekscan product do you own?

2.Sales

Poor

Good

Excellent

They were easily available to contact

Poor

Good

Excellent

They were knowledgeable about the product

Poor

Good

Excellent

They were prompt in responding to inquiries

Poor

Good

Excellent

Overall evaluation of the sales process

Poor

Good

Excellent

3.Product Delivery

Poor

Good

Excellent

The product was delivered promptly

Poor

Good

Excellent

The product was well presented

Poor

Good

Excellent

The documentation made the product easy to assemble and install

Poor

Good

Excellent

Overall evaluation of product delivery and installation

Poor

Good

Excellent

4.Did you need technical assistance?

Yes

No

5.How did you contact technical support?

Phone

Email

Fax

6.Tech Support

Poor

Good

Excellent

You were able to speak with someone quickly

Poor

Good

Excellent

The support staff was knowledgeable about the product

Poor

Good

Excellent

The support staff solved the problem

Poor

Good

Excellent

Overall evaluation of Tech Support

Poor

Good

Excellent

7.Did you receive product training?

Yes

No

8.If so, how was the training performed?

Live person

Web

9.Training

Poor

Good

Excellent

The trainer was knowledgeable about the product

Poor

Good

Excellent

The information covered during training was easy to understand

Poor

Good

Excellent

The training material was relevant to my user of the product

Poor

Good

Excellent

Overall evaluation of training

Poor

Good

Excellent

10.Any additional comments?

11.Name

12.Company / Organization

13.Telephone

14.Email

15.Can Tekscan contact you regarding this survey?

Yes

No