Customer Satisfaction Survey 2020

Dental Products Usage and Rating Study

This survey is designed to help us understand your interests in certain product categories as well as why you choose to use certain products in your practice. The information you provide will be used only for market research.

Question Title

* 1. When thinking about the clinical products (cements, adhesives, filling materials, impression materials) that you use for restorative and crown & bridge procedures, please rate the relative importance of each of the following factors in selecting products...(please rate each factor).

	Extremely Important	Very Important	Somewhat Important	Not very important	Not at all important
Clinical results	Clinical results Extremely Important	Clinical results Very Important	Clinical results Somewhat Important	Clinical results Not very important	Clinical results Not at all important
Customer service	Customer service Extremely Important	Customer service Very Important	Customer service Somewhat Important	Customer service Not very important	Customer service Not at all important
Peers	Peers Extremely Important	Peers Very Important	Peers Somewhat Important	Peers Not very important	Peers Not at all important
Technical support from manufacturer	Technical support from manufacturer Extremely Important	Technical support from manufacturer Very Important	Technical support from manufacturer Somewhat Important	Technical support from manufacturer Not very important	Technical support from manufacturer Not at all important
Ease of use	Ease of use Extremely Important	Ease of use Very Important	Ease of use Somewhat Important	Ease of use Not very important	Ease of use Not at all important
Results evaluations of independent evaluation services like CRA, Reality and Dental Advisor	Results evaluations of independent evaluation services like CRA, Reality and Dental Advisor Extremely Important	Results evaluations of independent evaluation services like CRA, Reality and Dental Advisor Very Important	Results evaluations of independent evaluation services like CRA, Reality and Dental Advisor Somewhat Important	Results evaluations of independent evaluation services like CRA, Reality and Dental Advisor Not very important	Results evaluations of independent evaluation services like CRA, Reality and Dental Advisor Not at all important
Innovative product features	Innovative product features Extremely Important	Innovative product features Very Important	Innovative product features Somewhat Important	Innovative product features Not very important	Innovative product features Not at all important
Reputation of brand/company	Reputation of brand/company Extremely Important	Reputation of brand/company Very Important	Reputation of brand/company Somewhat Important	Reputation of brand/company Not very important	Reputation of brand/company Not at all important
Value for the price	Value for the price Extremely Important	Value for the price Very Important	Value for the price Somewhat Important	Value for the price Not very important	Value for the price Not at all important
Other (please specify below)	Other (please specify below) Extremely Important	Other (please specify below) Very Important	Other (please specify below) Somewhat Important	Other (please specify below) Not very important	Other (please specify below) Not at all important

Other (please specify)

Question Title

* 2. When choosing an impression material, please rate each of the following factors for selecting your impression material products...(please rate each factor).

	Extremely Important	Very Important	Somewhat Important	Not very important	Not at all important
Wettability	Wettability Extremely Important	Wettability Very Important	Wettability Somewhat Important	Wettability Not very important	Wettability Not at all important
Tear strength	Tear strength Extremely Important	Tear strength Very Important	Tear strength Somewhat Important	Tear strength Not very important	Tear strength Not at all important
Setting time	Setting time Extremely Important	Setting time Very Important	Setting time Somewhat Important	Setting time Not very important	Setting time Not at all important
Flowability	Flowability Extremely Important	Flowability Very Important	Flowability Somewhat Important	Flowability Not very important	Flowability Not at all important
Viscosity	Viscosity Extremely Important	Viscosity Very Important	Viscosity Somewhat Important	Viscosity Not very important	Viscosity Not at all important
Working time	Working time Extremely Important	Working time Very Important	Working time Somewhat Important	Working time Not very important	Working time Not at all important
Cost	Cost Extremely Important	Cost Very Important	Cost Somewhat Important	Cost Not very important	Cost Not at all important
Other (please specify below)	Other (please specify below) Extremely Important	Other (please specify below) Very Important	Other (please specify below) Somewhat Important	Other (please specify below) Not very important	Other (please specify below) Not at all important

Other (please specify)

Question Title

* 3. Please rate the importance of each of the following physical properties for your ideal luting cement:

	Extremely Important	Very Important	Somewhat Important	Not very important	Not at all important
Working and setting time	Working and setting time Extremely Important	Working and setting time Very Important	Working and setting time Somewhat Important	Working and setting time Not very important	Working and setting time Not at all important
Film thickness	Film thickness Extremely Important	Film thickness Very Important	Film thickness Somewhat Important	Film thickness Not very important	Film thickness Not at all important
Consistency and handling	Consistency and handling Extremely Important	Consistency and handling Very Important	Consistency and handling Somewhat Important	Consistency and handling Not very important	Consistency and handling Not at all important
Retention	Retention Extremely Important	Retention Very Important	Retention Somewhat Important	Retention Not very important	Retention Not at all important
Compressive strength	Compressive strength Extremely Important	Compressive strength Very Important	Compressive strength Somewhat Important	Compressive strength Not very important	Compressive strength Not at all important
Tensile strength	Tensile strength Extremely Important	Tensile strength Very Important	Tensile strength Somewhat Important	Tensile strength Not very important	Tensile strength Not at all important
Solubility	Solubility Extremely Important	Solubility Very Important	Solubility Somewhat Important	Solubility Not very important	Solubility Not at all important
Excess cement removal	Excess cement removal Extremely Important	Excess cement removal Very Important	Excess cement removal Somewhat Important	Excess cement removal Not very important	Excess cement removal Not at all important
Radiopacity	Radiopacity Extremely Important	Radiopacity Very Important	Radiopacity Somewhat Important	Radiopacity Not very important	Radiopacity Not at all important
Other (please specify below)	Other (please specify below) Extremely Important	Other (please specify below) Very Important	Other (please specify below) Somewhat Important	Other (please specify below) Not very important	Other (please specify below) Not at all important

Other (please specify)

Question Title

* 4. Please rate the importance of each of the following physical properties for your ideal composite resin:

	Extremely Important	Very Important	Somewhat Important	Not very important	Not at all important
Easy handling	Easy handling Extremely Important	Easy handling Very Important	Easy handling Somewhat Important	Easy handling Not very important	Easy handling Not at all important
High strength	High strength Extremely Important	High strength Very Important	High strength Somewhat Important	High strength Not very important	High strength Not at all important
High gloss	High gloss Extremely Important	High gloss Very Important	High gloss Somewhat Important	High gloss Not very important	High gloss Not at all important
Natural shade	Natural shade Extremely Important	Natural shade Very Important	Natural shade Somewhat Important	Natural shade Not very important	Natural shade Not at all important
High radiopacity	High radiopacity Extremely Important	High radiopacity Very Important	High radiopacity Somewhat Important	High radiopacity Not very important	High radiopacity Not at all important
High resistance to discoloration	High resistance to discoloration Extremely Important	High resistance to discoloration Very Important	High resistance to discoloration Somewhat Important	High resistance to discoloration Not very important	High resistance to discoloration Not at all important
Good polishability	Good polishability Extremely Important	Good polishability Very Important	Good polishability Somewhat Important	Good polishability Not very important	Good polishability Not at all important
Good delivery system	Good delivery system Extremely Important	Good delivery system Very Important	Good delivery system Somewhat Important	Good delivery system Not very important	Good delivery system Not at all important
Other (please specify below)	Other (please specify below) Extremely Important	Other (please specify below) Very Important	Other (please specify below) Somewhat Important	Other (please specify below) Not very important	Other (please specify below) Not at all important

Other (please specify)

Question Title

* 5. Please rate the importance of each of the following physical properties for your glass ionomer restorative:

	Extremely Important	Very Important	Somewhat Important	Not very important	Not at all important
Cavity adaptation (initial flow to cavity walls)	Cavity adaptation (initial flow to cavity walls) Extremely Important	Cavity adaptation (initial flow to cavity walls) Very Important	Cavity adaptation (initial flow to cavity walls) Somewhat Important	Cavity adaptation (initial flow to cavity walls) Not very important	Cavity adaptation (initial flow to cavity walls) Not at all important
Viscosity	Viscosity Extremely Important	Viscosity Very Important	Viscosity Somewhat Important	Viscosity Not very important	Viscosity Not at all important
Handling (packability)	Handling (packability) Extremely Important	Handling (packability) Very Important	Handling (packability) Somewhat Important	Handling (packability) Not very important	Handling (packability) Not at all important
Working and setting time	Working and setting time Extremely Important	Working and setting time Very Important	Working and setting time Somewhat Important	Working and setting time Not very important	Working and setting time Not at all important
Availability of different shades	Availability of different shades Extremely Important	Availability of different shades Very Important	Availability of different shades Somewhat Important	Availability of different shades Not very important	Availability of different shades Not at all important
Translucency	Translucency Extremely Important	Translucency Very Important	Translucency Somewhat Important	Translucency Not very important	Translucency Not at all important
Polishability	Polishability Extremely Important	Polishability Very Important	Polishability Somewhat Important	Polishability Not very important	Polishability Not at all important
Fluoride release	Fluoride release Extremely Important	Fluoride release Very Important	Fluoride release Somewhat Important	Fluoride release Not very important	Fluoride release Not at all important
Radiopacity	Radiopacity Extremely Important	Radiopacity Very Important	Radiopacity Somewhat Important	Radiopacity Not very important	Radiopacity Not at all important
Wear resistance	Wear resistance Extremely Important	Wear resistance Very Important	Wear resistance Somewhat Important	Wear resistance Not very important	Wear resistance Not at all important
Delivery system	Delivery system Extremely Important	Delivery system Very Important	Delivery system Somewhat Important	Delivery system Not very important	Delivery system Not at all important
Other (please specify below)	Other (please specify below) Extremely Important	Other (please specify below) Very Important	Other (please specify below) Somewhat Important	Other (please specify below) Not very important	Other (please specify below) Not at all important

Other (please specify)

Question Title

* 6. Please rate the importance of each of the following physical properties for your ideal fluoride varnish:

	Extremely Important	Very Important	Somewhat Important	Not very important	Not at all important
Cost	Cost Extremely Important	Cost Very Important	Cost Somewhat Important	Cost Not very important	Cost Not at all important
Viscosity	Viscosity Extremely Important	Viscosity Very Important	Viscosity Somewhat Important	Viscosity Not very important	Viscosity Not at all important
Volume	Volume Extremely Important	Volume Very Important	Volume Somewhat Important	Volume Not very important	Volume Not at all important
Flavor	Flavor Extremely Important	Flavor Very Important	Flavor Somewhat Important	Flavor Not very important	Flavor Not at all important
Taste	Taste Extremely Important	Taste Very Important	Taste Somewhat Important	Taste Not very important	Taste Not at all important
Handling	Handling Extremely Important	Handling Very Important	Handling Somewhat Important	Handling Not very important	Handling Not at all important
Translucency	Translucency Extremely Important	Translucency Very Important	Translucency Somewhat Important	Translucency Not very important	Translucency Not at all important
Retentivity on the teeth	Retentivity on the teeth Extremely Important	Retentivity on the teeth Very Important	Retentivity on the teeth Somewhat Important	Retentivity on the teeth Not very important	Retentivity on the teeth Not at all important
Disposable brush	Disposable brush Extremely Important	Disposable brush Very Important	Disposable brush Somewhat Important	Disposable brush Not very important	Disposable brush Not at all important
Unit dose packaging	Unit dose packaging Extremely Important	Unit dose packaging Very Important	Unit dose packaging Somewhat Important	Unit dose packaging Not very important	Unit dose packaging Not at all important
Fluoride release	Fluoride release Extremely Important	Fluoride release Very Important	Fluoride release Somewhat Important	Fluoride release Not very important	Fluoride release Not at all important
Separation in packaging requiring time to mix thoroughly	Separation in packaging requiring time to mix thoroughly Extremely Important	Separation in packaging requiring time to mix thoroughly Very Important	Separation in packaging requiring time to mix thoroughly Somewhat Important	Separation in packaging requiring time to mix thoroughly Not very important	Separation in packaging requiring time to mix thoroughly Not at all important
Soft tissue irritation	Soft tissue irritation Extremely Important	Soft tissue irritation Very Important	Soft tissue irritation Somewhat Important	Soft tissue irritation Not very important	Soft tissue irritation Not at all important
Other (please specify below)	Other (please specify below) Extremely Important	Other (please specify below) Very Important	Other (please specify below) Somewhat Important	Other (please specify below) Not very important	Other (please specify below) Not at all important

Other (please specify)

In the next section, we will be asking you to evaluate some of the companies that make the clinical products that you use for restorative and prosthetic procedures. Please rate each company on each of the specified attributes.

Question Title

* 7. As you think about 3M Espe (products include RelyX Luting/RelyX Unicem/Filtek Supreme Plus/Imprint 3/Protemp III, Clinpro 5000), please rate their products in the following categories...

	Excellent	Very good	Good	Fair	Poor	Do not have enough experience to rate...
Clinical effectiveness	Clinical effectiveness Excellent	Clinical effectiveness Very good	Clinical effectiveness Good	Clinical effectiveness Fair	Clinical effectiveness Poor	Clinical effectiveness Do not have enough experience to rate...
Ease of use	Ease of use Excellent	Ease of use Very good	Ease of use Good	Ease of use Fair	Ease of use Poor	Ease of use Do not have enough experience to rate...
Products consistently meet expectations	Products consistently meet expectations Excellent	Products consistently meet expectations Very good	Products consistently meet expectations Good	Products consistently meet expectations Fair	Products consistently meet expectations Poor	Products consistently meet expectations Do not have enough experience to rate...
Reputation of brand/company	Reputation of brand/company Excellent	Reputation of brand/company Very good	Reputation of brand/company Good	Reputation of brand/company Fair	Reputation of brand/company Poor	Reputation of brand/company Do not have enough experience to rate...
Support center/product service	Support center/product service Excellent	Support center/product service Very good	Support center/product service Good	Support center/product service Fair	Support center/product service Poor	Support center/product service Do not have enough experience to rate...
Value for the price	Value for the price Excellent	Value for the price Very good	Value for the price Good	Value for the price Fair	Value for the price Poor	Value for the price Do not have enough experience to rate...

Question Title

* 8. As you think about Ultradent (products include Opalescence, Treswhite, Ultracem, Ultraseal), please rate their products in the following categories...

	Excellent	Very good	Good	Fair	Poor	Do not have enough experience to rate...
Clinical effectiveness	Clinical effectiveness Excellent	Clinical effectiveness Very good	Clinical effectiveness Good	Clinical effectiveness Fair	Clinical effectiveness Poor	Clinical effectiveness Do not have enough experience to rate...
Customer service	Customer service Excellent	Customer service Very good	Customer service Good	Customer service Fair	Customer service Poor	Customer service Do not have enough experience to rate...
Ease of use	Ease of use Excellent	Ease of use Very good	Ease of use Good	Ease of use Fair	Ease of use Poor	Ease of use Do not have enough experience to rate...
Products consistently meet expectations	Products consistently meet expectations Excellent	Products consistently meet expectations Very good	Products consistently meet expectations Good	Products consistently meet expectations Fair	Products consistently meet expectations Poor	Products consistently meet expectations Do not have enough experience to rate...
Reputation of brand/company	Reputation of brand/company Excellent	Reputation of brand/company Very good	Reputation of brand/company Good	Reputation of brand/company Fair	Reputation of brand/company Poor	Reputation of brand/company Do not have enough experience to rate...
Support center/product service	Support center/product service Excellent	Support center/product service Very good	Support center/product service Good	Support center/product service Fair	Support center/product service Poor	Support center/product service Do not have enough experience to rate...
Value for the price	Value for the price Excellent	Value for the price Very good	Value for the price Good	Value for the price Fair	Value for the price Poor	Value for the price Do not have enough experience to rate...

Question Title

* 9. As you think about GC America (products include FujiCEM 2/Fuji Plus/Fuji IX/MI Paste/G-aenial/Initial LiSi Press), please rate their products in the following categories...

	Excellent	Very good	Good	Fair	Poor	Do not have enough experience to rate...
Clinical effectiveness	Clinical effectiveness Excellent	Clinical effectiveness Very good	Clinical effectiveness Good	Clinical effectiveness Fair	Clinical effectiveness Poor	Clinical effectiveness Do not have enough experience to rate...
Customer service	Customer service Excellent	Customer service Very good	Customer service Good	Customer service Fair	Customer service Poor	Customer service Do not have enough experience to rate...
Ease of use	Ease of use Excellent	Ease of use Very good	Ease of use Good	Ease of use Fair	Ease of use Poor	Ease of use Do not have enough experience to rate...
Products consistently meet expectations	Products consistently meet expectations Excellent	Products consistently meet expectations Very good	Products consistently meet expectations Good	Products consistently meet expectations Fair	Products consistently meet expectations Poor	Products consistently meet expectations Do not have enough experience to rate...
Reputation of brand/company	Reputation of brand/company Excellent	Reputation of brand/company Very good	Reputation of brand/company Good	Reputation of brand/company Fair	Reputation of brand/company Poor	Reputation of brand/company Do not have enough experience to rate...
Support center/product service	Support center/product service Excellent	Support center/product service Very good	Support center/product service Good	Support center/product service Fair	Support center/product service Poor	Support center/product service Do not have enough experience to rate...
Value of the price	Value of the price Excellent	Value of the price Very good	Value of the price Good	Value of the price Fair	Value of the price Poor	Value of the price Do not have enough experience to rate...

Question Title

* 10. As you think about Ivoclar Vivadent (products include Multilink/Variolink/Heliomolar/Tetric Evoceram/Virtual), please rate their products in the following categories...

	Excellent	Very good	Good	Fair	Poor	Do not have enough experience to rate...
Clinical effectiveness	Clinical effectiveness Excellent	Clinical effectiveness Very good	Clinical effectiveness Good	Clinical effectiveness Fair	Clinical effectiveness Poor	Clinical effectiveness Do not have enough experience to rate...
Customer service	Customer service Excellent	Customer service Very good	Customer service Good	Customer service Fair	Customer service Poor	Customer service Do not have enough experience to rate...
Ease of use	Ease of use Excellent	Ease of use Very good	Ease of use Good	Ease of use Fair	Ease of use Poor	Ease of use Do not have enough experience to rate...
Products consistently meet expectations	Products consistently meet expectations Excellent	Products consistently meet expectations Very good	Products consistently meet expectations Good	Products consistently meet expectations Fair	Products consistently meet expectations Poor	Products consistently meet expectations Do not have enough experience to rate...
Reputation of brand/Company	Reputation of brand/Company Excellent	Reputation of brand/Company Very good	Reputation of brand/Company Good	Reputation of brand/Company Fair	Reputation of brand/Company Poor	Reputation of brand/Company Do not have enough experience to rate...
Support center/product service	Support center/product service Excellent	Support center/product service Very good	Support center/product service Good	Support center/product service Fair	Support center/product service Poor	Support center/product service Do not have enough experience to rate...
Value for the price	Value for the price Excellent	Value for the price Very good	Value for the price Good	Value for the price Fair	Value for the price Poor	Value for the price Do not have enough experience to rate...

Question Title

* 11. As you think about Kerr (products include Take 1 Advanced/Revolution/Herculite/Optibond Solo+, Sonicfill), please rate their products in the following categories...

	Excellent	Very good	Good	Fair	Poor	Do not have enough experience to rate...
Clinical effectiveness	Clinical effectiveness Excellent	Clinical effectiveness Very good	Clinical effectiveness Good	Clinical effectiveness Fair	Clinical effectiveness Poor	Clinical effectiveness Do not have enough experience to rate...
Customer service	Customer service Excellent	Customer service Very good	Customer service Good	Customer service Fair	Customer service Poor	Customer service Do not have enough experience to rate...
Ease of use	Ease of use Excellent	Ease of use Very good	Ease of use Good	Ease of use Fair	Ease of use Poor	Ease of use Do not have enough experience to rate...
Products consistently meet expectations	Products consistently meet expectations Excellent	Products consistently meet expectations Very good	Products consistently meet expectations Good	Products consistently meet expectations Fair	Products consistently meet expectations Poor	Products consistently meet expectations Do not have enough experience to rate...
Reputation of brand/company	Reputation of brand/company Excellent	Reputation of brand/company Very good	Reputation of brand/company Good	Reputation of brand/company Fair	Reputation of brand/company Poor	Reputation of brand/company Do not have enough experience to rate...
Support center/product service	Support center/product service Excellent	Support center/product service Very good	Support center/product service Good	Support center/product service Fair	Support center/product service Poor	Support center/product service Do not have enough experience to rate...
Value of the price	Value of the price Excellent	Value of the price Very good	Value of the price Good	Value of the price Fair	Value of the price Poor	Value of the price Do not have enough experience to rate...

Question Title

* 12. As you think about Voco (products include Grandio/Bifix/Futurabond DC/ Structur 2, Remin Pro), please rate their products in the following categories...

	Excellent	Very good	Good	Fair	Poor	Do not have enough experience to rate...
Clinical effectiveness	Clinical effectiveness Excellent	Clinical effectiveness Very good	Clinical effectiveness Good	Clinical effectiveness Fair	Clinical effectiveness Poor	Clinical effectiveness Do not have enough experience to rate...
Customer service	Customer service Excellent	Customer service Very good	Customer service Good	Customer service Fair	Customer service Poor	Customer service Do not have enough experience to rate...
Ease of use	Ease of use Excellent	Ease of use Very good	Ease of use Good	Ease of use Fair	Ease of use Poor	Ease of use Do not have enough experience to rate...
Products consistently meet expectations	Products consistently meet expectations Excellent	Products consistently meet expectations Very good	Products consistently meet expectations Good	Products consistently meet expectations Fair	Products consistently meet expectations Poor	Products consistently meet expectations Do not have enough experience to rate...
Reputation of brand/company	Reputation of brand/company Excellent	Reputation of brand/company Very good	Reputation of brand/company Good	Reputation of brand/company Fair	Reputation of brand/company Poor	Reputation of brand/company Do not have enough experience to rate...
Support center/product service	Support center/product service Excellent	Support center/product service Very good	Support center/product service Good	Support center/product service Fair	Support center/product service Poor	Support center/product service Do not have enough experience to rate...
Value of the price	Value of the price Excellent	Value of the price Very good	Value of the price Good	Value of the price Fair	Value of the price Poor	Value of the price Do not have enough experience to rate...

Question Title

* 13. As you think about Dentsply Caulk (products include Aquasil Ultra, ChemFil Rock, SureFil SDR Flow), please rate their products in the following categories...

	Excellent	Very good	Good	Fair	Poor	Do not have enough experience to rate...
Clinical effectiveness	Clinical effectiveness Excellent	Clinical effectiveness Very good	Clinical effectiveness Good	Clinical effectiveness Fair	Clinical effectiveness Poor	Clinical effectiveness Do not have enough experience to rate...
Customer service	Customer service Excellent	Customer service Very good	Customer service Good	Customer service Fair	Customer service Poor	Customer service Do not have enough experience to rate...
Ease of use	Ease of use Excellent	Ease of use Very good	Ease of use Good	Ease of use Fair	Ease of use Poor	Ease of use Do not have enough experience to rate...
Products consistently meet expectations	Products consistently meet expectations Excellent	Products consistently meet expectations Very good	Products consistently meet expectations Good	Products consistently meet expectations Fair	Products consistently meet expectations Poor	Products consistently meet expectations Do not have enough experience to rate...
Reputation of brand/company	Reputation of brand/company Excellent	Reputation of brand/company Very good	Reputation of brand/company Good	Reputation of brand/company Fair	Reputation of brand/company Poor	Reputation of brand/company Do not have enough experience to rate...
Support center/product service	Support center/product service Excellent	Support center/product service Very good	Support center/product service Good	Support center/product service Fair	Support center/product service Poor	Support center/product service Do not have enough experience to rate...
Value of the price	Value of the price Excellent	Value of the price Very good	Value of the price Good	Value of the price Fair	Value of the price Poor	Value of the price Do not have enough experience to rate...

Question Title

* 14. As you think about Heraeus Kulzer (products include iBOND, Flexitime, Venus White), please rate their products in the following categories...

	Excellent	Very good	Good	Fair	Poor	Do not have enough experience to rate...
Clinical effectiveness	Clinical effectiveness Excellent	Clinical effectiveness Very good	Clinical effectiveness Good	Clinical effectiveness Fair	Clinical effectiveness Poor	Clinical effectiveness Do not have enough experience to rate...
Customer service	Customer service Excellent	Customer service Very good	Customer service Good	Customer service Fair	Customer service Poor	Customer service Do not have enough experience to rate...
Ease of use	Ease of use Excellent	Ease of use Very good	Ease of use Good	Ease of use Fair	Ease of use Poor	Ease of use Do not have enough experience to rate...
Products consistently meet expectations	Products consistently meet expectations Excellent	Products consistently meet expectations Very good	Products consistently meet expectations Good	Products consistently meet expectations Fair	Products consistently meet expectations Poor	Products consistently meet expectations Do not have enough experience to rate...
Reputation of brand/company	Reputation of brand/company Excellent	Reputation of brand/company Very good	Reputation of brand/company Good	Reputation of brand/company Fair	Reputation of brand/company Poor	Reputation of brand/company Do not have enough experience to rate...
Support center/product service	Support center/product service Excellent	Support center/product service Very good	Support center/product service Good	Support center/product service Fair	Support center/product service Poor	Support center/product service Do not have enough experience to rate...
Value of the price	Value of the price Excellent	Value of the price Very good	Value of the price Good	Value of the price Fair	Value of the price Poor	Value of the price Do not have enough experience to rate...

Question Title

* 15. Please rank each of these companies from best to worst (1=BEST & 8=WORST) on your confidence that any new product they introduce will be a high quality product...

3M Espe

Ultradent

GC America

Ivoclar Vivadent

Kerr

Voco

Dentsply Caulk

Heraeus Kulzer

Question Title

* 16. Please rank each of these companies from best to worst (1=BEST & 8=WORST) on the value for money of their products...

3M Espe

Ultradent

GC America

Ivoclar Vivadent

Kerr

Voco

Dentsply Caulk

Heraeus Kulzer

Question Title

* 17. Please rate each of these companies from best to worst (1=BEST & 8=WORST) on the quality of their customer service and technical support...

3M ESPE

Ultradent

GC America

Ivoclar Vivadent

Kerr

Voco

Dentsply Caulk

Heraeus Kulzer

Question Title

* 18. What influences your decision most for purchase of dental materials?

	Extremely Influential	Very Influential	Somewhat Influential	Not Very Influential	Not at all Influential
KOL opinion (including lectures)	KOL opinion (including lectures) Extremely Influential	KOL opinion (including lectures) Very Influential	KOL opinion (including lectures) Somewhat Influential	KOL opinion (including lectures) Not Very Influential	KOL opinion (including lectures) Not at all Influential
Promotional offer	Promotional offer Extremely Influential	Promotional offer Very Influential	Promotional offer Somewhat Influential	Promotional offer Not Very Influential	Promotional offer Not at all Influential
Manufacturer representative	Manufacturer representative Extremely Influential	Manufacturer representative Very Influential	Manufacturer representative Somewhat Influential	Manufacturer representative Not Very Influential	Manufacturer representative Not at all Influential
Journal advertising	Journal advertising Extremely Influential	Journal advertising Very Influential	Journal advertising Somewhat Influential	Journal advertising Not Very Influential	Journal advertising Not at all Influential
Articles	Articles Extremely Influential	Articles Very Influential	Articles Somewhat Influential	Articles Not Very Influential	Articles Not at all Influential
Colleagues	Colleagues Extremely Influential	Colleagues Very Influential	Colleagues Somewhat Influential	Colleagues Not Very Influential	Colleagues Not at all Influential
Clinical research	Clinical research Extremely Influential	Clinical research Very Influential	Clinical research Somewhat Influential	Clinical research Not Very Influential	Clinical research Not at all Influential
Brand perception	Brand perception Extremely Influential	Brand perception Very Influential	Brand perception Somewhat Influential	Brand perception Not Very Influential	Brand perception Not at all Influential
Third party studies	Third party studies Extremely Influential	Third party studies Very Influential	Third party studies Somewhat Influential	Third party studies Not Very Influential	Third party studies Not at all Influential
Dealer representative	Dealer representative Extremely Influential	Dealer representative Very Influential	Dealer representative Somewhat Influential	Dealer representative Not Very Influential	Dealer representative Not at all Influential

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* 19. If you receive third party studies, who do you reply upon? Please rank from best to worst. (1=BEST & 7=WORST)

CRA

Reality

Dental Advisor

Catapult

Contemporary Product Solutions

ADA

Dental Product Shopper

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* 20. Are you more likely to purchase a product if you received a promotional offer via the following:

	Very likely	Likely	Maybe	Not very likely	Not at all
Email blast	Email blast Very likely	Email blast Likely	Email blast Maybe	Email blast Not very likely	Email blast Not at all
Direct mail	Direct mail Very likely	Direct mail Likely	Direct mail Maybe	Direct mail Not very likely	Direct mail Not at all
In person from Sales Rep	In person from Sales Rep Very likely	In person from Sales Rep Likely	In person from Sales Rep Maybe	In person from Sales Rep Not very likely	In person from Sales Rep Not at all
Dealer sales flyer	Dealer sales flyer Very likely	Dealer sales flyer Likely	Dealer sales flyer Maybe	Dealer sales flyer Not very likely	Dealer sales flyer Not at all
Manufacturer's website	Manufacturer's website Very likely	Manufacturer's website Likely	Manufacturer's website Maybe	Manufacturer's website Not very likely	Manufacturer's website Not at all

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* 21. Do you utilize any of these social media channels?

	Yes	No
Facebook	Facebook Yes	Facebook No
Twitter	Twitter Yes	Twitter No
Linkedin	Linkedin Yes	Linkedin No
Instagram	Instagram Yes	Instagram No
Pinterest	Pinterest Yes	Pinterest No
Google+	Google+ Yes	Google+ No

Other (please specify)

Question Title

* 22. What is your preferred social media channel from above (select only one)

	Preference
Facebook	Facebook Preference
Twitter	Twitter Preference
Linkedin	Linkedin Preference
Instagram	Instagram Preference
Pinterest	Pinterest Preference
Google+	Google+ Preference

Other (please specify)

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* 23. What is your profession?

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* 24. What is your gender?

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* 25. What is your age range?

18-24

25-34

35-44

45-54

55-64

65+

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* 26. The first 100 respondents will receive a $5 Amazon gift card

Please provide us your contact information to be eligible:

Name:

Company:

Address:

City/Town:

State:

ZIP:

Email Address:

Phone Number:

Thank you for taking this survey.

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* 1. When thinking about the clinical products (cements, adhesives, filling materials, impression materials) that you use for restorative and crown & bridge procedures, please rate the relative importance of each of the following factors in selecting products...(please rate each factor).

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* 2. When choosing an impression material, please rate each of the following factors for selecting your impression material products...(please rate each factor).

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* 3. Please rate the importance of each of the following physical properties for your ideal luting cement:

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* 4. Please rate the importance of each of the following physical properties for your ideal composite resin:

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* 5. Please rate the importance of each of the following physical properties for your glass ionomer restorative:

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* 6. Please rate the importance of each of the following physical properties for your ideal fluoride varnish:

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* 7. As you think about 3M Espe (products include RelyX Luting/RelyX Unicem/Filtek Supreme Plus/Imprint 3/Protemp III, Clinpro 5000), please rate their products in the following categories...

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* 8. As you think about Ultradent (products include Opalescence, Treswhite, Ultracem, Ultraseal), please rate their products in the following categories...

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* 9. As you think about GC America (products include FujiCEM 2/Fuji Plus/Fuji IX/MI Paste/G-aenial/Initial LiSi Press), please rate their products in the following categories...

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* 10. As you think about Ivoclar Vivadent (products include Multilink/Variolink/Heliomolar/Tetric Evoceram/Virtual), please rate their products in the following categories...

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* 11. As you think about Kerr (products include Take 1 Advanced/Revolution/Herculite/Optibond Solo+, Sonicfill), please rate their products in the following categories...

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* 12. As you think about Voco (products include Grandio/Bifix/Futurabond DC/ Structur 2, Remin Pro), please rate their products in the following categories...

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* 13. As you think about Dentsply Caulk (products include Aquasil Ultra, ChemFil Rock, SureFil SDR Flow), please rate their products in the following categories...

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* 14. As you think about Heraeus Kulzer (products include iBOND, Flexitime, Venus White), please rate their products in the following categories...

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* 15. Please rank each of these companies from best to worst (1=BEST & 8=WORST) on your confidence that any new product they introduce will be a high quality product...

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* 16. Please rank each of these companies from best to worst (1=BEST & 8=WORST) on the value for money of their products...

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* 17. Please rate each of these companies from best to worst (1=BEST & 8=WORST) on the quality of their customer service and technical support...

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* 18. What influences your decision most for purchase of dental materials?

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* 19. If you receive third party studies, who do you reply upon? Please rank from best to worst. (1=BEST & 7=WORST)

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* 20. Are you more likely to purchase a product if you received a promotional offer via the following:

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* 21. Do you utilize any of these social media channels?

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* 22. What is your preferred social media channel from above (select only one)

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* 23. What is your profession?

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* 24. What is your gender?

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* 25. What is your age range?

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* 26. The first 100 respondents will receive a $5 Amazon gift cardPlease provide us your contact information to be eligible:

* 26. The first 100 respondents will receive a $5 Amazon gift card

Please provide us your contact information to be eligible: