2019 ENCORE HEALTH NETWORK PROVIDER SURVEY
Thank you for taking several minutes to complete this survey. We welcome your feedback in helping us to continue to offer you the best network products as well as services. We appreciate and value you and your business.
1.
How satisfied are you with your experience with Encore Health Network?
Very satisfied
Satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
If very dissatisfied, why?
2.
Which of the following words would you use to describe our products? Select all that apply.
Trustworthy
Flexible partner
Innovative
Not flexible
Unreliable
Reliable
Informative
Not informative
Responsive
Unresponsive
Other (please specify)
3.
How would you rate the provider access of our networks for referrals?
Excellent access
Good access
average access
poor access
Additional Comments
4.
How responsive have we been to your questions or concerns?
Extremely responsive
Very responsive
Moderately responsive
Not so responsive
Not at all responsive
Not applicable
Additional Comments
5.
How satisfied are you with our network operations claims repricing?
Very satisfied
Satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
If not, why?
6.
How satisfied are you with our customer service?
Very satisified
Satisified
Somewhat satisified
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
If not, why?
7.
How friendly is the Encore staff when contacting the network?
Very Friendly
Friendly
Somewhat friendly
Not friendly
If not, why
8.
How knowledgeable is the Encore staff when contacting the network?
Very knowledgeable
Knowledgeable
Somewhat knowledgeable
Not knowledgeable
If not knowledgeable, why?
9.
How satisfied are you with our website?
Very satisfied
Satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
If so, why?
10.
How user friendly is the provider search directory?
Very user friendly
Somewhat user friendly
neither user friendly nor not user friendly
Somewhat not user friendly
Not user friendly
If not user friendly, what changes can we make?
11.
Besides the provider search function, what else do you access on our website?
Access forms
Access Provider Manual
Read the newsletter
General Information
Other (please specify)
12.
How satisfied are you with your Provider Relations Representative?
Very satisfied
Satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
If not, why?
13.
Do you get value from a provider relations visit?
Yes
No
Additional Comments
14.
How often do you think a face to face visit is helpful in discussing an issue?
Once a quarter
Once every 6 months
Once a year
Never
Additional Comments
15.
Have you ever consulted the provider manual during your day-to-day operations when using an Encore network product?
Always
Sometimes
Never
16.
Do you have any other comments, questions, suggestions or concerns?
17.
Please check mark where you have seen an Encore Health Network ad or post?
Facebook
Linked-In
Indianapolis Business Journal (IBJ)
Email
Other (please specify)
18.
How do you like to receive information about Encore Health Network?
Email
Facebook
Linked-In
Twitter
Instagram
Website posts
Text messages
Other (please specify)
19.
Are you aware of the philanthropic efforts Encore has with the Shepherd Community Center and the Boys and Girls Club of Evansville, IN?
Yes
No
20.
Name (Optional)
21.
Practice Name/Facility Name (Optional)
22.
Email (Optional)
