Marshall County Memorial Library Community Planning Survey

Help determine the future of Marshall County Memorial Library!

Your answers to this survey will help MCML create our 10-year strategic and facilities plan. This is YOUR library so please help us to create a plan that best suits your needs and desires. Even if you are not a current library user-- we want to hear from you!

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* 1. How often do you and your family use one of the Marshall County Memorial Library branches?

More than once a week

Once a week

More than once a month

Monthly

A few times a year

Never

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* 2. Which Marshall County Memorial Library branch do you most often use?

Lewisburg

Chapel Hill

Online only (check out books via TN READS and/or use library online databases remotely but don't visit in person)

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* 3. Why do you visit the library? (Check all that apply)

Check out books

Check out audio books

Check out movies

Study/Research

Use library computers

Run a business, use office services like printer, copier etc.

Pursue a hobby or personal interest

Read newspapers/magazines

Use the free Wi-Fi

Use the public meeting room

Attend adult programs

Attend children’s programs

Attend teen programs

Attend family programs

Check out children’s materials

Ask questions of library staff (reference questions, local information, book recommendations, etc.)

Genealogy research

Meet with friends, socialize, hang out

Use the copier or fax service

Volunteer

Assistance for job search or application process

Resume assistance

Electronic resources (TN Electronic Library, Ancestry.com, ABC Mouse, etc.)

Other (please specify)

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* 4. What is the primary reason you do not use the Marshall County Memorial Library more often? (Check one)

I don’t have a way to get to the library

A physical condition prevents me from going

I don’t read a lot

I don’t have a library card

I don’t know what the library offers

I have other places to get books, DVD’s etc.

I use the internet to get information

The library’s hours are not convenient

The library is too far away

Library staff is unfriendly/unpleasant

The library does not have what I need

I use the services of other libraries

I don’t have time

I owe money for lost books/fines

The library is too noisy

There is no place to park

I don’t know where the library is located

Other (please specify)

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* 5. Are there other services you would like the library to provide? (Check all that apply)

Self-service check out machines

Beverage/coffee/snacks to purchase

Study rooms for 4-6 with technology

Conference room for 12 people

Technology learning classroom

Quiet reading room

Literacy classes

Computer Literacy classes

Family restroom

Power connections for your laptop or device

Dedicated homework/project area

Display areas for artwork and special collections

Faster Internet connection

Larger public meeting room

Small business work areas

Kitchen for public use/classes

Makerspace

Collaboration spaces

Teen room

Children’s/story time room

More comfortable seating

A space for tutoring

More attractive interior décor

Ability to check out tablets or laptops

Book mobile services

Off-site book or movie vending services

Other (please specify)

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* 6. Please indicate how important it is for the library to provide the ability to:

	Critical	Very Important	Convenient	Not Necessary	Not Important
Check out books or other library materials	Check out books or other library materials Critical	Check out books or other library materials Very Important	Check out books or other library materials Convenient	Check out books or other library materials Not Necessary	Check out books or other library materials Not Important
Provide quiet study/reading space/seating	Provide quiet study/reading space/seating Critical	Provide quiet study/reading space/seating Very Important	Provide quiet study/reading space/seating Convenient	Provide quiet study/reading space/seating Not Necessary	Provide quiet study/reading space/seating Not Important
Provide collaborative study/reading space	Provide collaborative study/reading space Critical	Provide collaborative study/reading space Very Important	Provide collaborative study/reading space Convenient	Provide collaborative study/reading space Not Necessary	Provide collaborative study/reading space Not Important
Ask for help or a specific service from library staff	Ask for help or a specific service from library staff Critical	Ask for help or a specific service from library staff Very Important	Ask for help or a specific service from library staff Convenient	Ask for help or a specific service from library staff Not Necessary	Ask for help or a specific service from library staff Not Important
Provide computers for use and check out	Provide computers for use and check out Critical	Provide computers for use and check out Very Important	Provide computers for use and check out Convenient	Provide computers for use and check out Not Necessary	Provide computers for use and check out Not Important
Provide public meeting space	Provide public meeting space Critical	Provide public meeting space Very Important	Provide public meeting space Convenient	Provide public meeting space Not Necessary	Provide public meeting space Not Important
Teach Computer classes	Teach Computer classes Critical	Teach Computer classes Very Important	Teach Computer classes Convenient	Teach Computer classes Not Necessary	Teach Computer classes Not Important
Check out eBooks and downloadable audios	Check out eBooks and downloadable audios Critical	Check out eBooks and downloadable audios Very Important	Check out eBooks and downloadable audios Convenient	Check out eBooks and downloadable audios Not Necessary	Check out eBooks and downloadable audios Not Important
Offer children and teen programs	Offer children and teen programs Critical	Offer children and teen programs Very Important	Offer children and teen programs Convenient	Offer children and teen programs Not Necessary	Offer children and teen programs Not Important
Offer adult programs	Offer adult programs Critical	Offer adult programs Very Important	Offer adult programs Convenient	Offer adult programs Not Necessary	Offer adult programs Not Important
Offer family programs	Offer family programs Critical	Offer family programs Very Important	Offer family programs Convenient	Offer family programs Not Necessary	Offer family programs Not Important
Provide Wi-Fi and reliable internet	Provide Wi-Fi and reliable internet Critical	Provide Wi-Fi and reliable internet Very Important	Provide Wi-Fi and reliable internet Convenient	Provide Wi-Fi and reliable internet Not Necessary	Provide Wi-Fi and reliable internet Not Important

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* 7. In your opinion, how important is it for the Marshall County Memorial Library to serve the following?

	Critical	Very Important	Convenient	Not Necessary	Not Important
Preschool Aged children	Preschool Aged children Critical	Preschool Aged children Very Important	Preschool Aged children Convenient	Preschool Aged children Not Necessary	Preschool Aged children Not Important
Elementary Aged children	Elementary Aged children Critical	Elementary Aged children Very Important	Elementary Aged children Convenient	Elementary Aged children Not Necessary	Elementary Aged children Not Important
Middle and High School Aged Students	Middle and High School Aged Students Critical	Middle and High School Aged Students Very Important	Middle and High School Aged Students Convenient	Middle and High School Aged Students Not Necessary	Middle and High School Aged Students Not Important
Adults raising families	Adults raising families Critical	Adults raising families Very Important	Adults raising families Convenient	Adults raising families Not Necessary	Adults raising families Not Important
Retirees	Retirees Critical	Retirees Very Important	Retirees Convenient	Retirees Not Necessary	Retirees Not Important
English Language Learners	English Language Learners Critical	English Language Learners Very Important	English Language Learners Convenient	English Language Learners Not Necessary	English Language Learners Not Important
Homeschoolers	Homeschoolers Critical	Homeschoolers Very Important	Homeschoolers Convenient	Homeschoolers Not Necessary	Homeschoolers Not Important
Adults	Adults Critical	Adults Very Important	Adults Convenient	Adults Not Necessary	Adults Not Important
People below the poverty line	People below the poverty line Critical	People below the poverty line Very Important	People below the poverty line Convenient	People below the poverty line Not Necessary	People below the poverty line Not Important

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* 8. Please indicate the extent to which you agree with the following statements.

	Completely Agree	Somewhat Agree	Somewhat Disagree	Completely Disagree
The Marshall County Memorial Library plays an important role in our community	The Marshall County Memorial Library plays an important role in our community Completely Agree	The Marshall County Memorial Library plays an important role in our community Somewhat Agree	The Marshall County Memorial Library plays an important role in our community Somewhat Disagree	The Marshall County Memorial Library plays an important role in our community Completely Disagree
It is important that Marshall County Memorial Library receives the ongoing funding it needs to provide quality library services in our County	It is important that Marshall County Memorial Library receives the ongoing funding it needs to provide quality library services in our County Completely Agree	It is important that Marshall County Memorial Library receives the ongoing funding it needs to provide quality library services in our County Somewhat Agree	It is important that Marshall County Memorial Library receives the ongoing funding it needs to provide quality library services in our County Somewhat Disagree	It is important that Marshall County Memorial Library receives the ongoing funding it needs to provide quality library services in our County Completely Disagree
The Marshall County Memorial Library needs additional locations in order to serve the County’s growing and rural population	The Marshall County Memorial Library needs additional locations in order to serve the County’s growing and rural population Completely Agree	The Marshall County Memorial Library needs additional locations in order to serve the County’s growing and rural population Somewhat Agree	The Marshall County Memorial Library needs additional locations in order to serve the County’s growing and rural population Somewhat Disagree	The Marshall County Memorial Library needs additional locations in order to serve the County’s growing and rural population Completely Disagree

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* 9. Overall, how satisfied are you with the services of the Marshall County Memorial Library?

Extremely satisfied

Somewhat satisfied

Neutral

Somewhat dissatisfied

Extremely dissatisfied

If you are dissatisfied with MCML please feel free to explain.

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* 10. What is your age category?

Under 18

19-29

30-39

40-49

50-59

60 and over

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* 11. What is your race/ethnic background?

Caucasian

Black/African American

Asian

American Indian or Alaska Native

Hispanic or Latino (of any race)

Two or more races

Other

Prefer not to answer

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* 1. How often do you and your family use one of the Marshall County Memorial Library branches?

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* 2. Which Marshall County Memorial Library branch do you most often use?

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* 3. Why do you visit the library? (Check all that apply)

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* 4. What is the primary reason you do not use the Marshall County Memorial Library more often? (Check one)

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* 5. Are there other services you would like the library to provide? (Check all that apply)

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* 6. Please indicate how important it is for the library to provide the ability to:

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* 7. In your opinion, how important is it for the Marshall County Memorial Library to serve the following?

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* 8. Please indicate the extent to which you agree with the following statements.

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* 9. Overall, how satisfied are you with the services of the Marshall County Memorial Library?

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* 10. What is your age category?

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* 11. What is your race/ethnic background?

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* 12. What else is important to you in library services and library facilities?