Options Salon and Spa Survey

Customer Feedback

Thank you for visiting Options Salon & Spa. With superior customer service as our main objective, we ask that you please fill out this survey as a follow-up to your experience. Our technicians use this valuable information to improve their skills and ensure that all Options customers have a pleasurable experience every visit. If you have additional comments, please note them at the end of the survey or contact our Salon & Spa Manager at 440-331-0084. Thank you for taking the time to fill out this survey.

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* 1. If this was your first time at Options Salon & Spa, did you receive a new client pack?

Yes

No

Not first visit

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* 2. How long have you been a client of Options Salon & Spa?

Less than 6 months

6 months to 1 year

1 to 3 years

More than 3 year

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* 3. What service(s) did your receive at your visit?

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* 4. Who was your technician/ stylist?

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* 5. How would you rate your front desk service?

	Excellent	About average	Average	Below average	Poor
Greeting	Greeting Excellent	Greeting About average	Greeting Average	Greeting Below average	Greeting Poor
Appearance	Appearance Excellent	Appearance About average	Appearance Average	Appearance Below average	Appearance Poor
Professionalism	Professionalism Excellent	Professionalism About average	Professionalism Average	Professionalism Below average	Professionalism Poor
Efficiency	Efficiency Excellent	Efficiency About average	Efficiency Average	Efficiency Below average	Efficiency Poor
Communication	Communication Excellent	Communication About average	Communication Average	Communication Below average	Communication Poor
Check Out Procedure	Check Out Procedure Excellent	Check Out Procedure About average	Check Out Procedure Average	Check Out Procedure Below average	Check Out Procedure Poor

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* 6. How would you rate your service with your stylist/ technician?

	Excellent	About average	Average	Below average	Poor	N/A
Greeting	Greeting Excellent	Greeting About average	Greeting Average	Greeting Below average	Greeting Poor	Greeting N/A
Appearance	Appearance Excellent	Appearance About average	Appearance Average	Appearance Below average	Appearance Poor	Appearance N/A
Consultation	Consultation Excellent	Consultation About average	Consultation Average	Consultation Below average	Consultation Poor	Consultation N/A
Efficiency	Efficiency Excellent	Efficiency About average	Efficiency Average	Efficiency Below average	Efficiency Poor	Efficiency N/A
Communication	Communication Excellent	Communication About average	Communication Average	Communication Below average	Communication Poor	Communication N/A
Explanation of products and at-home care	Explanation of products and at-home care Excellent	Explanation of products and at-home care About average	Explanation of products and at-home care Average	Explanation of products and at-home care Below average	Explanation of products and at-home care Poor	Explanation of products and at-home care N/A
End result of service	End result of service Excellent	End result of service About average	End result of service Average	End result of service Below average	End result of service Poor	End result of service N/A

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* 7. Based on your most recent experience would you recommend Options Salon & Spa to others?

Yes

No

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* 8. What is your age?

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* 9. Do you have any other comments, questions, or concerns?

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* 10. Please provide your name and email address below to be entered into a drawing to win a $25 gift card to Options Salon & Spa. Thank you.

Name:

Home Phone:

Email Address: