Pleasant Springs Sanitary District Survey

Dear Customers, please take a moment to read and fill out the following survey. We ask your participation in this survey to help us, as a Commission, provide the best sewer service possible to you, our customers. In case you are wondering, PSSD is a collection facility that sends our flow to Madison Metropolitan Sewerage District for processing. We currently serve 524 customers and have an annual budget of $378,625 with no debt. We need your help to make sure we are meeting your expectations. Thank you for your participation!

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* 1. Are you a present customer of the Pleasant Springs Sanitary District? If yes continue with questions 2-13. If no, please go to question 14.

Yes

How satisfied are you with each of the following questions with five stars being most satisfied and 1 star being least satisfied.

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* 2. How much you pay for sewer service

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* 3. Responsiveness to problems.

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* 4. Quality of the PSSD sewer system

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* 5. Interactions with Business office.

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* 6. Interactions with Technicians.

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* 7. Are you satisfied with the sewer service you are receiving from PSSD?

If no, please tell us what we can do better.

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* 8. If PSSD offered credit card payment for quarterly invoices and fees, would you be willing to pay a 3% processing fee for it?

Yes

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* 9. Should PSSD be more active in the quality of the water in the Lake Kegonsa watershed?

Yes

If yes, please explain.

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* 10. In your opinion, what could the Commission do to make the system better?

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* 11. Have you had interactions with our staff?

Yes

Please share good/bad comments

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* 12. Would you be interested in getting involved with the Sewer System and serving as a Commissioner of the Sanitary District now or in the future?

Yes

Yes, I would be interested in a position at a future date.

If you would, please contact the business office for details. (608-873-3074) and list your contact information if interested in serving as a Commissioner now or in the future.

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* 13. Thank you for participating in our survey, if you would like a Commissioner to contact you to discuss any concerns you have further, please provide your contact information here:

Name

Address

City/Town

State/Province

ZIP/Postal Code

Email Address

Phone Number

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* 14. If you are not a current customer of the Pleasant Springs Sanitary District, but your home is in the Town of Pleasant Springs, would you be interested in sewer service if deemed affordable?

Yes

If yes, what factors would be important to you in your decision to hook up to the sewer system? If no, why?

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* 15. Thank you or participating in our survey. If you would like a Commissioner to contact you to discuss any concerns you have further, please provide your contact information here: